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1-855-452-8869

Direct Energy customer support:

1-866-374-6299

Direct Energy Regulated Services sales & support:

1-866-420-3174
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A woman relaxes in a hammock, using a laptop while enjoying a peaceful outdoor setting.
A woman relaxes in a hammock, using a laptop while enjoying a peaceful outdoor setting.

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Three people in a restaurant, gathered around a tablet, reviewing table layout.
Three people in a restaurant, gathered around a tablet, reviewing table layout.

Our energy plans for your business are not one-size-fits-all.

Check out our energy plans for restaurants and learn how to make your business more energy efficient. 

 

Learn how

Your go-to resource for all things energy related in Alberta.

Want to know more about your energy options? Looking for ways to save on energy usage? We're here to help you make an educated decision.

 

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The only energy account app in Alberta‡—built to give you fast, easy access to bills, insights, rewards and more.

New to Direct Energy? Get an exclusive offer when you download the app.§

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Lowering your bill

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You can help reduce your energy usage by:

  • Sealing drafts
  • Adjusting your thermostat
  • Using LED lighting
  • Maintaining heating and cooling systems

Explore more energy-saving tips and home efficiency advice in our Learning Centre.

Higher energy bills are often caused by:

  • Increased energy usage
  • Colder or hotter weather
  • Longer billing periods
  • Higher rates
  • Carried-over balances
  • Additional consumption days between meter readings

Explore more information to understand your bill and home efficiency advice in our Learning Centre.

Cold weather significantly increases natural gas usage for heating, often resulting in much higher winter bills.

Warm weather increases electricity usage due to air conditioning, fans, and cooling appliances.

Warm weather increases electricity usage due to air conditioning, fans, and cooling appliances.

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Illustration of two individuals shaking hands, representing partnership and mutual understanding.
Illustration of two individuals shaking hands, representing partnership and mutual understanding.

Are you on a fixed or variable rate plan? We have more FAQs specifically for Direct Energy customers.

See more FAQs

Have a question about rates or need help placing an order?

Call us: 1-866-374-6299

Hours: 7:00am - 9:00pm MST (Monday to Friday), 8:00am - 4:30pm (Saturday), Closed Sundays