ALERT: Due to the Canada Post strike, you may not receive your bill by mail and if you send a cheque payment by mail, it might not reach us on time. Here's what you need to know.
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Please verify your service location to access this:
Pay 30% less for natural gas when you bundle your electricity.*
Check out our energy plans for restaurants and learn how to make your business more energy efficient.
Want to know more about your energy options? Looking for ways to save on energy usage? We're here to help you make an educated decision.
Sign up for fixed rates:
Direct Energy customer support:
Direct Energy Regulated Services sales & support:
Pay 30% less for natural gas when you bundle your electricity.*
Check out our energy plans for restaurants and learn how to make your business more energy efficient.
Want to know more about your energy options? Looking for ways to save on energy usage? We're here to help you make an educated decision.
You can download the Direct Energy Canada app for free from the App Store (iOS) or Google Play (Android). Just search for “Direct Energy Canada” and tap Install.
Sign in with the same email and password you use for your Online Account. If you have both a Direct Energy and a Direct Energy Regulated Services account, you’ll need to sign in separately with each set of login details. Don’t have an account yet? Tap ‘Register’ at the bottom of the screen and follow the steps.
The app is available for both Direct Energy and Direct Energy Regulated Services customers. If you're on our Default Supply rate, app access isn’t available at this time.
Not a Direct Energy customer? You can explore and sign up for our plans directly in the app.
Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).
Whether you're a Direct Energy or Direct Energy Regulated Services customer, the app offers a mobile-first experience designed to make energy management easier, faster and more transparent.
Both Direct Energy Regulated Services and Direct Energy customers have access to these essential features to manage their account:
If you're a Direct Energy customer, you’ll get to enjoy full access to enhanced app features which are designed to help you save energy, stay informed and get rewarded:
No matter which type of customer you are, the Direct Energy Canada app makes your energy experience easier and more convenient, right from your phone.
Yes, tap on ‘Manage your billing’ in the Account section of your app to access your billing history and past payments anytime.
Yes, Direct Energy customers have access to the Insights feature in the app which lets you compare your monthly and yearly energy consumption patterns so you can better manage your usage. Plus, you’ll get useful seasonal energy saving tips to help you reduce your energy bill. If you’re a Direct Energy Regulated Services customer, you’ll need to log in to your Online Account to track your energy usage.
Absolutely. We use advanced encryption and security measures to protect your personal and payment information.
Tap ‘Forgot username or password?’ on the login screen and follow the prompts to reset it. Pro tip: When you’re logging into the app with the right username and password, check off the “Biometrics login” box so you won’t have to worry about typing in your password again.
Yes, tap the “gear” icon at the top left corner of the app to open Settings. Select ‘Contact details’ to update your email, phone number or mailing address.
First, check that you have the latest version of the app installed. If issues continue, try restarting your device. Still need help? Contact our customer care team.
Only Direct Energy customers are able to access the full experience of the app. If you’re with Direct Energy Regulated Services, you’ll be able to access these essential features to manage your account:
You’ll use separate logins for Direct Energy and Direct Energy Regulated Services (DERS), just like you do online. When you log in to your Direct Energy account, you’ll see all the enhanced app features. When you switch over to your DERS account, you can still view your details and manage the essentials, but enhanced features won’t be available there.
Hours: 7:00am - 9:00pm MST (Monday to Friday), 8:00am - 4:30pm (Saturday), Closed Sundays
