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Direct Energy Regulated Services Canada App

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The app is available for both Direct Energy and Direct Energy Regulated Services customers. If you're on our Default Supply rate, app access isn’t available at this time. Not a Direct Energy customer? You can explore and sign up for our plans directly in the app.

Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).

Whether you're a Direct Energy or Direct Energy Regulated Services customer, the app offers a mobile-first experience designed to make energy management easier, faster and more transparent. Both Direct Energy Regulated Services and Direct Energy customers have access to these essential features: Quick and secure login – Use biometric login (face or fingerprint ID) for fast and safe access. Self-serve payment options – Make payments and manage your billing info with ease. Real-time notifications – Get alerts for upcoming bills, important account updates, expiring payment methods and more. If you're a Direct Energy customer, you’ll also get enhanced features: Track energy usage – View electricity and natural gas consumption with interactive graphs and monthly comparisons. Smart usage insights – Personalized suggestions to reduce seasonal energy consumption and lower bills. My Rewards hub – Track rewards progress and unlock perks. Refer a Friend program – Invite friends and earn rewards when they sign up. Self-serve tools – Update payment methods and manage your account without calling in. No matter which type of customer you are, the app makes your energy experience easier and more convenient, right from your phone.

Yes, tap on ‘Manage your billing’ in the Account section of your app to access your billing history and past payments anytime.

Yes, Direct Energy customers have access to the Insights feature in the app which lets you compare your monthly and yearly energy consumption patterns so you can better manage your usage. Plus, you’ll get useful seasonal energy saving tips to help you reduce your energy bill. If you’re a Direct Energy Regulated Services customer, you’ll need to log in to your Online Account to track your energy usage.

Absolutely. We use advanced encryption and security measures to protect your personal and payment information.

Tap ‘Forgot username or password?’ on the login screen and follow the prompts to reset it. Pro tip: When you’re logging into the app with the right username and password, check off the “Biometrics login” box so you won’t have to worry about typing in your password again.

Yes, tap the “gear” icon at the top left corner of the app to open Settings. Select ‘Contact details’ to update your email, phone number or mailing address.

First, check that you have the latest version of the app installed. If issues continue, try restarting your device. Another trouble shooting approach would be to uninstall and reinstall the latest version of the App from your preferred App store. Still need help? Contact our customer care team.

Only Direct Energy customers are able to access the full experience of the app. If you’re with Direct Energy Regulated Services, you’ll be able to access these essential features: Quick and secure login – Use biometric login (face or fingerprint ID) for fast, safe access. Self-serve payment options – Make payments and manage your billing info with ease. Real-time notifications – Get alerts for upcoming bills, important account updates, expiring payment methods and more.

You’ll use separate logins for Direct Energy and Direct Energy Regulated Services (DERS), just like you do online. When you log in to your Direct Energy account, you’ll see all the enhanced app features. When you switch over to your DERS account, you can still view your details and manage the essentials, but enhanced features won’t be available there.

If you have accounts with both Direct Energy and Direct Energy Regulated Services and meet the eligibility requirements, you may be able to link your profiles together.

Profile linking connects your Direct Energy and Direct Energy Regulated Services accounts so you can manage both using a single login through the app or your online account.

If the Direct Energy app isn’t working, first make sure you’re using the latest version of the app and that your internet connection is stable. Try closing and reopening the app or signing out and back in. If the issue continues, contact our Customer Care team for support.

Direct Energy and Direct Energy Regulated Services use separate account systems. If you have accounts with both, they are managed through separate profiles.

However, if you have both Direct Energy and Direct Energy Regulated Services and you meet eligibility requirements, you may be able to link both profiles together.

Profile linking allows you to connect your Direct Energy and Direct Energy Regulated Services profiles so you can access both using the same login in the app or online account.

Once linked, you can switch between your accounts more easily while still managing each service separately. Direct Energy customers may see additional features, while Direct Energy Regulated Services customers can continue to manage billing and essential account details.

Accounts can’t be unlinked directly in the app right now. If you need profiles separated, contact Customer Care. A request can be submitted and may take up to 10 business days to complete.

This usually means your billing address was recently updated or doesn’t match what’s on file. Address updates can take up to 24 hours to sync. Check your details and try again later.

Profile linking lets you manage eligible Direct Energy accounts together in one app experience. This is helpful if you have multiple services or accounts. Some accounts may still require separate logins depending on your setup.

Direct Energy and Direct Energy Regulated Services use separate account systems. You’ll need to sign in to each account separately, but you can access both through the app.

Didn't find the information you were looking for? We have more FAQs specifically for our regulated customers.  

See more FAQs

Have a question about a plan or need help placing an order?

Call us: 1-866-374-6299

Hours: 7:00am - 9:00pm MST (Monday to Friday), 8:00am - 4:30pm (Saturday), Closed Sundays

To enroll, you will need:

  • To be the person named on the utility account
  • Your service address
  • Your billing address (if different)
  • Your contact details including email address
  • To be over the age of 18