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Sign up for fixed rates:

1-855-452-8869

Direct Energy customer support:

1-866-374-6299

Direct Energy Regulated Services sales & support:

1-866-420-3174
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A man and woman seated at a restaurant table, engaged in conversation over a meal.
A man and woman seated at a restaurant table, engaged in conversation over a meal.

Don't wait to save

Pair electricity and natural gas to enjoy low introductory rates until December 31, 2026.*

Direct to offer
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Three people in a restaurant, gathered around a tablet, reviewing table layout.
Three people in a restaurant, gathered around a tablet, reviewing table layout.

Our energy plans for your business are not one-size-fits-all.

Check out our energy plans for restaurants and learn how to make your business more energy efficient. 

 

Learn how

Your go-to resource for all things energy related in Alberta.

Want to know more about your energy options? Looking for ways to save on energy usage? We're here to help you make an educated decision.

 

Visit our learning centre

Meet our Direct Energy app

Manage your energy account anytime. View bills, make payments, track your energy use, access rewards and more—all in one place.

Unlock your offer

Sign up for Auto Pay!

Set up Auto Pay to avoid missing a payment and late fees.

 

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Customer support and account help  

Pay your bill, manage your account, or get help fast through self-serve tools and resources or our Customer Support team.

Customer support and account help  

Pay your bill, manage your account, or get help fast through self-serve tools and resources or our Customer Support team.

Find the right support for your account

Select your energy service to see support options tailored to you.

Direct Energy customers

Fixed rate and competitive energy plans.

Direct Energy support

Regulated Services customers

Default rate, Rate of Last Resort (RoLR), and regulated services

Direct Energy Regulated Services support

Not a Direct Energy Customer?

Call our Customer Support team to explore our electricity and natural gas plans and find the right rate for you.

1-855-452-8869

Not sure which service you have? Check your bill or log in to your account to confirm. Default Supply customers can access dedicated support here.

Get help with the things customers need most

Take care of common billing, payment, and account needs quickly online.

Moving? Start here

 

Start, stop, or transfer your energy service when you move homes.

Start your move

Payment arrangements 

 

Set up payment arrangements or explore financial assistance if you need payment extensions.

Explore payment options

Pay your bill 

 

Make a payment online, by phone, or through your bank account in minutes.

Pay your bill

Check your balance 

 

View your current balance, recent payments, and amount due anytime.

View your balance

Billing, payments and refunds

 

Get help with charges, payment status, credits and refund questions.

Get billing help

Plan your move

 

Our Moving Center has everything you need to get your electricity and natural gas set up in minutes.

Explore Moving Center

Helpful energy insights

Find helpful articles about energy, your account, and managing your service.

How are power and energy measured?

Get a simple breakdown of how your energy use is measured and what you’re paying for.

How are power and energy measured?

Need to reset your password?

Learn how to reset your password or unlock your account so you can sign in securely.

Reset your password

Electricity rates explained

Understand how electricity fees and distribution rates work.

How electricity rates work

Send us a message and we’ll help

Have a question about your account or service? Tell us what you need help with and we’ll make sure your message gets to the right team.

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Frequently asked questions

Find quick answers to billing, payment, and account questions.

View FAQs

Call us

Speak directly with our team if you need help after trying self-serve options.

 

7 a.m. - 9 p.m. MST (Monday-Friday)

8 a.m. - 4:30 p.m. MST (Saturday)

Closed (Sunday)

1-866-374-6299

Mailing address

Send documents or correspondence by mail if required.

 

Direct Energy
PO Box 1515, STN M,
Calgary, AB T2P 4K2

 

Direct Energy Regulated Services
PO Box 1520, STN M,
Calgary, AB T2P 5R6

Frequently asked questions 

Find quick answers to billing, payment and account questions.

Show all answers

You can start, cancel, or transfer your Direct Energy service online or through our Customer Care team.

Start service | Sign up for a new electricity or natural gas plan online or contact Customer Care to set up service.

Cancel service | Contact Customer Care and provide your requested stop date and a forwarding mailing address so we can send your final bill.

Transfer service | You can transfer Direct Energy service online through your Online Account. Once logged in, select “Transfer service” and provide:

  • Stop date for your old address
  • Start date for your new address
  • Your new address

You will then see available plans and rates for your new service area. If you cannot complete the transfer online, contact Customer Care for assistance.

View the various ways to pay your Direct Energy bill through your account or available payment methods Common payment options include paying through your online account, pre-authorized debit, credit card, or bank payment depending on your setup.

If your energy bill is higher than usual and you are not on Average Billing, it is likely due to one or more of these reasons:

  • A longer billing period caused by delayed meter readings from the distributor
  • Extreme cold or hot weather increasing energy usage
  • Higher distribution or transmission charges tied to higher usage
  • Increased energy consumption from heating, cooling, lighting, or new appliances
  • Changes in home usage such as guests, thermostat changes, or maintenance issues
  • Changes in electricity or natural gas rates due to market conditions or government-approved rate adjustments

Direct Energy offers a variety of payment options such as Quick Pay, Auto Pay and Average Billing.

You can also make payments using the 24-hour automated phone system by calling Customer Care at 1-866-374-6299. Government and social assistance programs may also be available depending on eligibility. Once you set up a payment arrangement or make a payment, your account status will be updated accordingly.

In many cases, yes. Older appliances can use more electricity than newer energy-efficient models, so replacing them may help lower long-term energy costs.

Power and gas outage emergency contacts

Electricity distributor

ATCO Electric LTD

1-800-668-5506

Fortis Alberta

310-9473

City of Lethbridge

1-403-320-3111

Municipality of Crowsnest Pass

1-403-562-2021

 

ENMAX Power Corporation

1-403-514-6100

Town of Fort Macleod

1-403-308-0735

 

EPCOR Distribution Inc.

1-780-412-4500

Town of Ponoka

1-403-783-0143

Natural gas distributor

Apex Utilities Inc.

1-866-222-2068

 

ATCO Gas & Pipelines Ltd.

1-800-511-3447