Please verify your service location to access this:
Please verify your service location to access this:
Feel the free when you choose a 2-year bundled plan.*
Check out our energy plans for restaurants and learn how to make your business more energy efficient.
Want to know more about your energy options? Looking for ways to save on energy usage? We're here to help you make an educated decision.
The only energy account app in Alberta‡—built to give you fast, easy access to bills, insights, rewards and more.
New to Direct Energy? Get an exclusive offer when you download the app.§
Sign up for fixed rates:
Direct Energy customer support:
Direct Energy Regulated Services sales & support:
Feel the free when you choose a 2-year bundled plan.*
Check out our energy plans for restaurants and learn how to make your business more energy efficient.
Want to know more about your energy options? Looking for ways to save on energy usage? We're here to help you make an educated decision.
The only energy account app in Alberta‡—built to give you fast, easy access to bills, insights, rewards and more.
New to Direct Energy? Get an exclusive offer when you download the app.§
Customer support and account help
Pay your bill, manage your account, or get help fast through self-serve tools and resources or our Customer Support team.
Customer support and account help
Pay your bill, manage your account, or get help fast through self-serve tools and resources or our Customer Support team.
Select your energy service to see support options tailored to you.
Default rate, Rate of Last Resort (RoLR), and regulated services
Not sure which service you have? Check your bill or log in to your account to confirm. Default Supply customers can access dedicated support here.
Take care of common billing, payment, and account needs quickly online.
Find helpful articles about energy, your account, and managing your service.
Choose the best way to get help with your account or service.
Find quick answers to billing, payment and account questions.
View the various ways to pay your Direct Energy bill through your account or available payment methods Common payment options include paying through your online account, pre-authorized debit, credit card, or bank payment depending on your setup.
If your energy bill is higher than usual and you are not on Average Billing, it is likely due to one or more of these reasons:
A spring AC tune-up can help improve efficiency, reduce strain on the system, and lower the risk of breakdowns during peak summer heat.
Direct Energy offers a variety of payment options such as Quick Pay, Auto Pay and Average Billing.
You can also make payments using the 24-hour automated phone system by calling Customer Care at 1-866-374-6299. Government and social assistance programs may also be available depending on eligibility. Once you set up a payment arrangement or make a payment, your account status will be updated accordingly.
In many cases, yes. Older appliances can use more electricity than newer energy-efficient models, so replacing them may help lower long-term energy costs.
You can start, cancel, or transfer your Direct Energy service online or through our Customer Care team.
Start service | Sign up for a new electricity or natural gas plan online or contact Customer Care to set up service.
Cancel service | Contact Customer Care and provide your requested stop date and a forwarding mailing address so we can send your final bill.
Transfer service | You can transfer Direct Energy service online through your Online Account. Once logged in, select “Transfer service” and provide:
You will then see available plans and rates for your new service area. If you cannot complete the transfer online, contact Customer Care for assistance.
When Direct Energy upgraded the Online Account experience, sign-in credentials changed to use email instead of username.
You can recover your username or reset your password directly from the Online Account login page.
Find help tailored to your energy service.
Default rate, Rate of Last Resort (RoLR), and regulated services.
ATCO Electric LTD
Fortis Alberta
City of Lethbridge
Municipality of Crowsnest Pass
ENMAX Power Corporation
Town of Fort Macleod
EPCOR Distribution Inc.
Town of Panoka
