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Pair electricity and natural gas to enjoy low introductory rates until December 31, 2026.*

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Three people in a restaurant, gathered around a tablet, reviewing table layout.
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Regulated electricity and natural gas rates

  • No contracts
  • No enrolment fees
  • No exit fees
Sign up today
Regulated electricity and natural gas rates Regulated electricity and natural gas rates Regulated electricity and natural gas rates

What are regulated rates and why do they exist in Alberta?

Even in Alberta’s deregulated energy market, regulated rates for electricity and natural gas still play an important role. But why do they exist and how do they affect your energy bill?

Whether you’ve just moved to Alberta or want to better understand your utility bill, this quick explainer video will help you make informed choices about your electricity and gas options.

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Couple sitting while using a laptop
Couple sitting while using a laptop

Save with regulated natural gas

In 2025, our regulated natural gas customers saved over $300* in energy costs compared to those who signed a fixed-rate contract at the start of the year. But it’s not too late to enjoy savings.

 

Switch today and take advantage of this low natural gas rate without any enrolment or exit fees. It's a simple and hassle-free process that can help you save money effortlessly.

View rates

Rate of Last Resort

On January 1, 2025, the Regulated Rate Option (RRO) was replaced with the Rate of Last Resort which is a fixed rate product set every two years. The Rate of Last Resort (RoLR) is now the default electricity rate for Albertans who have not chosen, or are not currently with, a competitive energy retailer. 

In areas where Direct Energy Regulated Services is the default energy provider, our Rate of Last Resort is 12.02 cents/kWh from January 1, 2025, to December 31, 2026.

Regulated rate customers are free to purchase electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).

Learn more

Where are Direct Energy Regulated Services offered in Alberta?

Map of Alberta showing Direct Energy Regulated service areas for gas
Map of Alberta showing Direct Energy Regulated service areas for gas
Map of Alberta showing Direct Energy Regulated service areas for gas

Natural gas

For regulated natural gas, we can provide service to most regions in Alberta, and serve 1.3 million homes and businesses across the province.

Map of Alberta showing Direct Energy Regulated service areas for electricity
Map of Alberta showing Direct Energy Regulated service areas for electricity
Map of Alberta showing Direct Energy Regulated service areas for electricity

Electricity

For regulated electricity, we provide service mainly in northern and east-central Alberta. We serve over 250,000 Albertans across 45 communities.

Find regulated rates

Enter your municipality (i.e. Acme) to see if Direct Energy Regulated Services is available in your area.

It appears that we don't provide regulated electricity or natural gas services in your area. However, you can explore our fixed-rate options with Direct Energy.

Why choose Direct Energy Regulated Services?

Easy enrolment

Sign up for service online today with just one click.

Access your accounts anytime

Track bills and payments through your Online Account on any device.

Easy payments

You can pay for your services with most major credit cards to earn points with your service.

Fair rates

Rest assured that you’re paying a fair price since the Alberta Utilities Commission approves our rates.

Billing options

Our Average Billing payment option allows you to pay a rolling average monthly amount, spreading your energy costs throughout the year and making it more manageable. 

No enrolment and exit fees

Our regulated rates have no contracts, allowing you to switch or cancel your service anytime.

Top 5 most commonly asked questions

Show all answers

Higher energy bills are often caused by:

  • Increased energy usage
  • Colder or hotter weather
  • Longer billing periods
  • Higher rates
  • Carried-over balances
  • Additional consumption days between meter readings

Explore more information to understand your bill and home efficiency advice in our Learning Centre.

Direct Energy Regulated Services accounts are not transferred between addresses because regulated services do not operate under fixed-term contracts.

If you’re moving, you’ll need to:

  • Cancel service at your current address
  • Sign up for new service at your new location

You can complete both requests through your Online Account or by contacting Customer Care before your move date. We recommend setting up service for your new address at least one week before your move to help avoid delays or unexpected billing issues.

If you haven’t chosen an energy retailer in Alberta, or your previous retailer is no longer supplying your service, you may automatically receive service from the default regulated provider for your area. Default regulated providers are location-based and vary across Alberta.

In some cases, energy service may still be active at a property even though no one has formally taken over responsibility for the account. When this happens, we may use property or land title records to identify the responsible party for the energy used at the site.

As a regulated energy provider, Direct Energy Regulated Services (DERS) supplies electricity and natural gas at rates reviewed and approved by the Alberta Utilities Commission (AUC), and manages billing and customer service for your account.

Direct Energy Regulated Services provides electricity service to Northern Alberta and East-Central Alberta. View the specific areas in Alberta where we provide electricity services. We'd love to serve you!

As of January 1, 2025, Alberta’s Regulated Rate Option (RRO) has transitioned to the Rate of Last Resort (RoLR) as the default electricity rate for customers who have not chosen, or are not currently with, a competitive retailer. Unlike the RRO, the RoLR is a fixed rate set every two years.

Here’s how the Rate of Last Resort fixed rate compares to competitive fixed rate plans:

  1. Rate determination: The RoLR fixed rate is a regulated fixed rate that is set every two years and approved by the Alberta Utilities Commission (AUC). The RoLR can only go up or down by a maximum of 10% at the end of each 2-year term. Whereas, competitive fixed rate plans are determined by individual retailers based on market conditions and business strategies, offering various term lengths and rates.
  2. Flexibility and choice: The RoLR fixed rate is automatically applied to customers without a competitive contract and doesn’t have any customization options. With a competitive fixed rate plan, you can select different term lengths, rates and additional features like green energy options as well as benefit from incentives and promotions.
  3. Pricing stability: While both rates provide price stability, competitive fixed rate plans allow you to select a term length that fits your preferences.
  4. Additional fees: The RoLR fixed rate includes a 0.1¢ per kWh surcharge for consumer awareness, which goes directly to the Utilities Consumer Advocate (UCA).

Commercial regulated rates

Are you a business owner or operator looking for information about regulated rates?

View commercial gas rates
View commercial electricity rates

*Year-to-date savings are based on an average of the lowest advertised 5-year fixed rates from ATCO Energy, EasyMax, and Direct Energy available in January 2025. Past savings are calculated comparing those available rates against Direct Energy Regulated Services’ natural gas rate and average monthly household gas usage.

Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta). ©2026 Direct Energy. All rights reserved.

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Find bill payment options and important documents in one place.

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Access up-to-date regulated electricity and natural gas rate information.

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Have a question about rates or need help placing an order?

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