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Regulated electricity and natural gas rates

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Regulated electricity and natural gas rates Regulated electricity and natural gas rates Regulated electricity and natural gas rates

What are regulated rates and why do they exist in Alberta?

Even in Alberta’s deregulated energy market, regulated rates for electricity and natural gas still play an important role. But why do they exist and how do they affect your energy bill?

Whether you’ve just moved to Alberta or want to better understand your utility bill, this quick explainer video will help you make informed choices about your electricity and gas options.

Save with regulated natural gas

Did you know our regulated natural gas rate is 57% lower* than the average fixed rate? The best part is that it's expected to remain low this winter.**

In 2025, our regulated natural gas customers saved over $300*** in energy costs compared to those who signed a fixed-rate contract at the start of the year. But it’s not too late to enjoy savings. 

Switch today and take advantage of this low natural gas rate without any enrolment or exit fees. It's a simple and hassle-free process that can help you save money effortlessly.

View rates
Alberta natural gas rate comparison chart
Alberta natural gas rate comparison chart
Alberta natural gas rate comparison chart

Rate of Last Resort

On January 1, 2025, the Regulated Rate Option (RRO) was replaced with the Rate of Last Resort which is a fixed rate product set every two years. The Rate of Last Resort (RoLR) is now the default electricity rate for Albertans who have not chosen, or are not currently with, a competitive energy retailer. 

In areas where Direct Energy Regulated Services is the default energy provider, our Rate of Last Resort is 12.02 cents/kWh from January 1, 2025, to December 31, 2026.

Regulated rate customers are free to purchase electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).

Learn more

Where are Direct Energy Regulated Services offered in Alberta?

Map of Alberta showing Direct Energy Regulated service areas for gas
Map of Alberta showing Direct Energy Regulated service areas for gas
Map of Alberta showing Direct Energy Regulated service areas for gas

Natural gas

For regulated natural gas, we can provide service to most regions in Alberta, and serve 1.3 million homes and businesses across the province.

Map of Alberta showing Direct Energy Regulated service areas for electricity
Map of Alberta showing Direct Energy Regulated service areas for electricity
Map of Alberta showing Direct Energy Regulated service areas for electricity

Electricity

For regulated electricity, we provide service mainly in northern and east-central Alberta. We serve over 250,000 Albertans across 45 communities.

Find regulated rates

Enter your municipality (i.e. Acme) to see if Direct Energy Regulated Services is available in your area.

It appears that we don't provide regulated electricity or natural gas services in your area. However, you can explore our fixed-rate options with Direct Energy.

Why choose Direct Energy Regulated Services?

Easy enrolment

Sign up for service online today with just one click.

Access your accounts anytime

Track bills and payments through your Online Account on any device.

Easy payments

You can pay for your services with most major credit cards to earn points with your service.

Fair rates

Rest assured that you’re paying a fair price since the Alberta Utilities Commission approves our rates.

Billing options

Our Average Billing payment option allows you to pay a rolling average monthly amount, spreading your energy costs throughout the year and making it more manageable. 

No enrolment and exit fees

Our regulated rates have no contracts, allowing you to switch or cancel your service anytime.

Top 5 most commonly asked questions

Show all answers

If your energy bill is higher than usual and you're not on Average Billing, it may be due to one or more of the following:

1. A longer billing period

Check the billing dates on your invoice. Billing periods are typically about one month, but delays in receiving meter readings from your distributor can result in a longer billing cycle. More days means more usage, which increases energy, administration, delivery, and government charges. Final bills or missed invoices can also result in a longer billing period.

2. Increased energy use due to weather or home changes

Extended periods of very hot or cold weather can increase energy use as heating and cooling systems run more often. Other factors like adjusting your thermostat, using more appliances (for example, air conditioners or space heaters), having guests, or seasonal changes (like shorter daylight hours) can also increase consumption.

3. Delivery and government charges

When energy use increases, delivery charges (distribution and transmission) and government charges may also increase. Some charges — such as local access fees, municipal franchise fees, and rate riders — can vary based on your usage and billing period.

4. Changes to your rates

If you are on a floating or regulated rate, your energy price can change monthly due to market conditions. Even if your usage stays the same, a higher rate can increase your total bill. Regulated rates are reviewed and approved by the Alberta Utilities Commission (AUC).

5. Billing adjustments or account changes

Your bill may be higher due to corrected usage from your distributor, a balance carried forward from a previous bill, or new sites or services added to your account.

You can easily transfer your services through your  Online Account. Once you log in, you can either click the "Move or transfer" button below your account overview. Or, you can click the menu and select "Move or transfer service" under "Manage services" and follow the steps. 

Or, you can call us at  1-866-420-3174 at least one week before you move and we can transfer your account to your new address. Then, there's one less thing to worry about!

Depending on where you live in Alberta, if you haven't selected or are no longer receiving service from a different energy provider for your natural gas or electricity services, Direct Energy Regulated Services automatically becomes your local energy supplier. We purchase electricity and natural gas on your behalf in the competitive energy marketplace and supply it at a regulated rate that is reviewed and approved by the Alberta Utilities Commission (AUC). As your energy provider, we are also responsible for billing and customer service.

Direct Energy Regulated Services provides electricity service to Northern Alberta and East-Central Alberta. View the specific areas in Alberta where we provide electricity services. We'd love to serve you!

As of January 1, 2025, Alberta’s Regulated Rate Option (RRO) has transitioned to the Rate of Last Resort (RoLR) as the default electricity rate for customers who have not chosen, or are not currently with, a competitive retailer. Unlike the RRO, the RoLR is a fixed rate set every two years.

Here’s how the Rate of Last Resort fixed rate compares to competitive fixed rate plans:

  1. Rate determination: The RoLR fixed rate is a regulated fixed rate that is set every two years and approved by the Alberta Utilities Commission (AUC). The RoLR can only go up or down by a maximum of 10% at the end of each 2-year term. Whereas, competitive fixed rate plans are determined by individual retailers based on market conditions and business strategies, offering various term lengths and rates.
  2. Flexibility and choice: The RoLR fixed rate is automatically applied to customers without a competitive contract and doesn’t have any customization options. With a competitive fixed rate plan, you can select different term lengths, rates and additional features like green energy options as well as benefit from incentives and promotions.
  3. Pricing stability: While both rates provide price stability, competitive fixed rate plans allow you to select a term length that fits your preferences.
  4. Additional fees: The RoLR fixed rate includes a 0.1¢ per kWh surcharge for consumer awareness, which goes directly to the Utilities Consumer Advocate (UCA).

Commercial regulated rates

Are you a business owner or operator looking for information about regulated rates?

View commercial gas rates
View commercial electricity rates

*Based on an average of the lowest advertised 2-year fixed rates from ATCO Energy, EasyMax, Encor and Direct Energy as of March 26, 2026.

**Based on the natural gas forward curves as of March 26 2026.

***Year-to-date savings are based on an average of the lowest advertised 5-year fixed rates from ATCO Energy, EasyMax, and Direct Energy available in January 2025. Past savings are calculated comparing those available rates against Direct Energy Regulated Services’ natural gas rate and average monthly household gas usage.
†Based on 2-year natural gas fixed rate plans by Encor, ATCO Energy and Direct Energy from September 2025 – March 2026, as of March 26, 2026.

Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta). ©2026 Direct Energy. All rights reserved.

Are you an existing customer and need assistance?

From bill payment options to easy access to important documents, find the information you need in one convenient location.

Visit our resource centre

You can find up-to-date information on regulated electricity and natural gas rates in our document library.

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Have a question about rates or need help placing an order?

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