Market-based monthly energy rates

Our regulated electricity and natural gas rates change monthly based on current market prices
 

  • Fair Rates
  • No Enrollment Fees
  • No Exit Fees

Important update: The Government of Alberta is planning to rename the Regulated Rate Option (RRO) to the Rate of Last Resort (ROLR) and introduce new legislation this summer.

Wondering what these changes to regulated electricity rates will be and how it could affect you?

Learn more

Save with regulated natural gas

Did you know our regulated natural gas rate is 82% lower* than the average fixed rate? The best part is that it's expected to remain low throughout 2024!**

In 2023, our regulated natural gas customers saved over $300*** in energy costs compared to those who signed a fixed-rate contract at the start of the year. But it’s not too late to enjoy savings. 

Switch today and take advantage of this low natural gas rate without any enrollment or exit fees. It's a simple and hassle-free process that can help you save money effortlessly.

Easily pay for your purchases using your phone with the convenient auto pay method.
Easily pay for your purchases using your phone with the convenient auto pay method.
Easily pay for your purchases using your phone with the convenient auto pay method.

Enter to win!

Direct Energy & Direct Energy Regulated Services are each giving away 5 prizes of $1,000 in bill credits. Sign in to your Online Account and sign up for Auto Pay by August 31, 2024 to be entered to win.^

Find out if we offer energy services in your area.

Why choose Direct Energy Regulated Services?

  • Easy enrollment
    Sign up for service online today with just one click.
  • Fair rates
    Rest assured that you’re paying a fair price since the Alberta Utilities Commission approves our rates.
  • Easy payments
    You can pay for your services with most major credit cards to earn points with your service.
  • Billing options
    Our Average Billing payment option allows you to pay a rolling average monthly amount, spreading your energy costs throughout the year and making it more manageable. 
  • Access your accounts anytime
    Track bills and payments through your Online Account on any device.

Top 5 most commonly asked questions

Show all answers

If your energy bill is higher than usual, and you're NOT on Average Billing, it is likely due to one or more of these reasons: 

1. Your billing period has changed.

If your bill is higher than usual, check the billing period dates for that cycle. We do our best to provide you with a consistent billing period of about 1-month. But, sometimes, there are delays in receiving consumption information from the distribution company. These delays can result in a longer billing period. 

More days in the billing period will show more consumption, increasing your energy, administration, distribution and government charges. Also, if this is a final bill or if there is a missing invoice, the billing period may be longer than usual.

2Extreme hot or cold weather

Exceptionally cold or hot periods during the year lead to more energy usage. A typical residential customer during January consumes 20 GJ per month. However, extraordinary cold spells coupled with more time spent at home could typically contribute to higher usage than that estimate.

We turn up our furnaces or air conditioning units to stay comfortable! Cold temperatures will have an impact on both electricity and natural gas bills. However, hot temperatures are likely only to impact electricity bills as the furnace doesn't run during these times.

3. Distribution charge increases

When you use more energy, not only will your energy charges increase, but your distributor charges will also increase. This increase is because transmission and distribution charges have a variable component. Therefore, the more energy you use, the higher they will be. For natural gas bills, higher usage will also result in a higher Federal Carbon Tax because the government charges it per GJ.

4Increased energy consumption

With colder weather, energy use generally increases. Your furnace must burn more natural gas to keep your home at the same temperature as on mild days. Electricity operates the furnace's fan, while electric heat and space heaters will also increase your electricity usage. Shorter days in the winter will also result in using the electric lights longer.

5Other changes that can increase energy consumption

Other changes in your home environment, like turning up the thermostat, running the AC more regularly, and adding or changing appliances (i.e. hot tub, electric fireplace, air conditioner), can increase consumption. In addition, having house guests or not keeping up with furnace maintenance and filter changes can result in higher energy bills. 

You can view our energy-saving tips here.

6. An increase in the price of natural gas or electricity

Even if your usage remains the same, regulated natural gas and electricity prices fluctuate monthly. Fluctuations can happen due to weather, increases or decreases in use, world events and supply and demand factors.

If the commodity price increases while your usage remains constant, it will result in a higher bill. Remember that our rates are reviewed and approved by the Alberta Utilities Commission to ensure they are fair and set using our approved method.

You can easily transfer your services through your  Online Account. Once you log in, you can either click the "Move or transfer" button below your account overview. Or, you can click the menu and select "Move or transfer service" under "Manage services" and follow the steps. 

Or, you can call us at  1-866-420-3174 at least one week before you move and we can transfer your account to your new address. Then, there's one less thing to worry about!

Depending on where you live in Alberta, if you haven't selected or are no longer receiving service from a different energy provider for your natural gas or electricity services, Direct Energy Regulated Services automatically becomes your local energy supplier. 

We purchase electricity and natural gas on your behalf in the competitive energy marketplace and supply it at a regulated rate that is reviewed and approved by the Alberta Utilities Commission (AUC). As your energy provider, we are also responsible for billing and customer service.

Direct Energy Regulated Services provides electricity service to Northern Alberta and East-Central Alberta. View the specific areas in Alberta where we provide electricity services. We'd love to serve you!

The RRO is the per kilowatt hour (kWh) electricity rate available from regulated rate providers, such as Direct Energy Regulated Services. The Alberta Utilities Commission (AUC) regulates the RRO.  

The RRO is calculated according to a price-setting plan. It is reviewed and approved in advance of each month by the AUC. The RRO price reflects monthly, market-based prices, which may increase or decrease month-to-month due to market forces such as supply and demand. 

Empowering Albertans

Direct Energy Regulated Services provides regulated natural gas and electricity services to communities across Alberta without any contracts. We're here to provide reliable service to your home or business whenever you need us.

Residential service

Get reliable energy services for your home. We purchase electricity and natural gas on your behalf and supply it at a regulated rate based on current market prices.

Commercial service

We supply reliable electricity and natural gas services to help your businesses operate effectively while ensuring a fair price based on current market rates.

*Based on an average of the lowest advertised 5-year fixed rates from ATCO Energy, EasyMax, Encor, and Direct Energy as of June 25, 2024.

**Based on the natural gas forward curves as of June 25, 2024.

***2023 savings are based on an average of the lowest advertised 5-year fixed rates from ATCO Energy, EasyMax, Encor, and Direct Energy available in January 2023. Past savings are calculated comparing those available rates against Direct Energy Regulated Services’ natural gas rate and average monthly household gas usage. 

^Contest entry period is from July 1, 2024 to August 31, 2024. No purchase necessary.  A purchase will not improve one's chances of winning. To enter the Contest, you must be at least 18 years of age, a legal Canadian resident (who currently resides in the province of Alberta), and a current customer of Direct Energy or Direct Energy Regulated Services. All provincial, local, and municipal laws and regulations apply. Void where prohibited.

Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta). ©2024 Direct Energy. All rights reserved.

Are you an existing customer and need assistance?

From bill payment options to easy access to important documents, find the information you need in one convenient location.

You can find up-to-date information on regulated electricity and natural gas rates in our document library.

Have a question about rates or need help placing an order?

Call us: 1-866-420-3174

Hours: 7:00am - 9:00pm MST (Monday to Friday), 8:00am - 4:30pm (Saturday), Closed Sundays