Please verify your service location to access this:
Please verify your service location to access this:
Pair electricity and natural gas to enjoy low introductory rates until December 31, 2026.*
Check out our energy plans for restaurants and learn how to make your business more energy efficient.
Want to know more about your energy options? Looking for ways to save on energy usage? We're here to help you make an educated decision.
Manage your energy account anytime. View bills, make payments, track your energy use, access rewards and more—all in one place.
Sign up for fixed rates:
Direct Energy customer support:
Direct Energy Regulated Services sales & support:
Pair electricity and natural gas to enjoy low introductory rates until December 31, 2026.*
Check out our energy plans for restaurants and learn how to make your business more energy efficient.
Want to know more about your energy options? Looking for ways to save on energy usage? We're here to help you make an educated decision.
Manage your energy account anytime. View bills, make payments, track your energy use, access rewards and more—all in one place.
A simpler way to manage your energy bill
Automatically pay your bill each month while still staying connected to your account, billing details and payment history.
Set up Auto Pay in three easy steps
Your payment will be processed automatically each billing cycle and you’ll continue to receive your bill and payment confirmations as usual.
Access your Online Account in minutes.
Add your preferred payment method.
Payments are automatically deducted on your “pay by” date.
Auto Pay helps simplify payments without changing how you manage your account.
You can still:
Flexible and easy to manage
You stay in control of your payments at all times.
Your payment information is handled securely and used only for billing purposes.
Auto Pay automatically processes your Direct Energy bill payment from your bank account or eligible card each billing cycle. Once enrolled, your payments are processed automatically on the “pay by” date while you continue receiving your monthly bill and payment confirmations as usual.
It’s a secure, flexible and convenient way to simplify monthly bill management while staying connected to your account online.
The easiest way to sign up for Auto Pay is through your Online Account. You can set up automatic payments directly from your bank account or credit card.
If you prefer to enroll by fax, email, or mail:
By Mail:
Auto Pay Plan
Direct Energy
P.O. Box 1515, Station M
Calgary, AB T2P 4K2
or
Direct Energy Regulated Services
PO Box 1520, STN M,
Calgary, AB T2P 5R6
b. By Fax: 1-844-881-4792
c. By Email: DEPayments@directenergy.com for Direct Energy customers or DERSPayments@directenergy.com for Direct Energy Regulated Services customers
Once you’re enrolled in Auto Pay, your monthly payment will be automatically withdrawn from your bank account on the morning of your billing “pay by” date. The exact withdrawal amount and date will be listed on your bill. To avoid a non-sufficient funds (NSF) charge, please ensure your account has enough funds or bank-approved overdraft protection when payment is withdrawn.
If you switch to a new bank account, you can update your Auto Pay payment method in your Online Account:
Or if you prefer to notify us in writing, you'll need to include a new personalized cheque marked VOID. We’ll update your Auto Pay details upon receiving your letter and make sure your payments continue without interruption.
Customers can contact our Customer Support Team at 1-866-374-6299 to confirm we have received updated void cheques.
Customer Support hours
7 a.m. - 9 p.m. MST (Monday-Friday); 8 a.m. - 4:30 p.m. MST (Saturday); Closed (Sunday)
Yes. You can update your details anytime in your Online Account.
We’ll notify you and provide next steps to keep your account in good standing.
Yes. You’ll continue to receive and access your bill as usual.
Customer Service Hours: 7:00am - 9:00pm MST (Monday-Friday), 8:00am - 4:30pm MST (Saturday), Closed Sundays
