Understanding Your Bill

Energy Glossary

Learn more about the terms used in your electricity and natural gas bill.

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Are electricity rates in Alberta going down?

Electricity prices hit all-time highs in Alberta last year but it has now stabilized and is forecasted to remain low for the rest of 2024. Find out why electricity rates in Alberta are suddenly decreasing.

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Why should I switch to regulated natural gas?

When market conditions are favourable, the regulated rate can be lower than the fixed-rate plans available.

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Your Direct Energy Bill Explained

Have questions about your natural gas or electricity bill? Want to know how energy costs are calculated? Learn more about the various sections of your bill.

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Why are electricity rates in Alberta higher than ever?

Over the last year, Alberta's electricity regulated rate option (RRO) has hit all-time highs due to changes in market conditions and global events. Find out why.

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What are transmission and distribution fees for?

Find out who sets these fees and what it pays for.

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