menu icon
Fixed-rate plans Regulated rates
Select Service Location
Log in
Shop now
Select Service Location
Pay your bill Log in
  • Contact us

Sign up for fixed rates:

1-855-452-8869

Direct Energy customer support:

1-866-374-6299

Direct Energy Regulated Services sales & support:

1-866-420-3174
A man and woman seated at a restaurant table, engaged in conversation over a meal.
A man and woman seated at a restaurant table, engaged in conversation over a meal.
A man and woman seated at a restaurant table, engaged in conversation over a meal.

Don't wait to save

Pair electricity and natural gas to enjoy low introductory rates until December 31, 2026.*

Direct to offer
Three people in a restaurant, gathered around a tablet, reviewing table layout.
Three people in a restaurant, gathered around a tablet, reviewing table layout.
Three people in a restaurant, gathered around a tablet, reviewing table layout.

Our energy plans for your business are not one-size-fits-all.

Check out our energy plans for restaurants and learn how to make your business more energy efficient. 

 

Learn how

Your go-to resource for all things energy related in Alberta.

Want to know more about your energy options? Looking for ways to save on energy usage? We're here to help you make an educated decision.

 

Visit our learning centre

Meet our new app

The only energy account app in Alberta‡—built to give you fast, easy access to bills, insights, rewards and more.

New to Direct Energy? Get an exclusive offer when you download the app.§

Unlock your offer

Sign up for Auto Pay!

Set up Auto Pay to avoid missing a payment and late fees.

 

Auto Pay
Skip to main content

Energy options

Energy options

Categories

Show all answers

The main differences are how rates are set, whether a contract is required and the plan features available.

Direct Energy Regulated Services provides electricity and natural gas under Alberta’s regulated rate frameworks. No contract is required, and regulated providers serve as the default option for customers who have not chosen a competitive retailer.

Competitive retailers, such as Direct Energy, set their rates based on market conditions. Plans may include fixed or variable rates, different term lengths and additional features or incentives, such as bill credits or rewards.

An energy retailer purchases electricity or natural gas on behalf of customers and provides services such as billing and customer support.

Direct Energy Regulated Services provides energy under Alberta’s regulated rate frameworks, which are reviewed and approved by the Alberta Utilities Commission (AUC).

Direct Energy offers competitive energy plans, including fixed-rate options designed to provide longer-term price protection.

An energy distributor, such as ATCO Gas or ATCO Electric, owns and maintains the infrastructure that delivers energy to your property. This includes pipelines, wires, poles and transformers. Distributors are also responsible for meter services, connections, disconnections, outages and emergencies.

An energy distributor owns and maintains the infrastructure that delivers electricity or natural gas to your property. This can include pipelines, power lines, poles, meters and transformers.

Energy distributors are also responsible for:

  • Connecting and disconnecting energy service
  • Maintaining local energy infrastructure
  • Responding to power outages and natural gas emergencies
  • Providing meter readings to your energy retailer

Delivery and distribution charges are set by your local distributor and regulated by the Alberta Utilities Commission (AUC). These charges are the same regardless of which energy retailer you choose.

Yes. Albertans can choose a competitive electricity or natural gas retailer. If you do not choose one, you will receive service from the default regulated provider for your area, such as Direct Energy Regulated Services where available.

Competitive retailers, including Direct Energy, may offer fixed or variable rates, different plan terms and additional features or incentives.

Regulated rate customers are free to purchase electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).

Illustration of two individuals shaking hands, representing partnership and mutual understanding.
Illustration of two individuals shaking hands, representing partnership and mutual understanding.
Illustration of two individuals shaking hands, representing partnership and mutual understanding.

Are you on a fixed or variable rate plan? We have more FAQs specifically for Direct Energy customers.

See more FAQs

Have a question about rates or need help placing an order?

Call us: 1-866-374-6299

Hours: 7:00am - 9:00pm MST (Monday to Friday), 8:00am - 4:30pm (Saturday), Closed Sundays