menu icon
Fixed-rate plans Regulated rates
Select Service Location
Log in
Shop now
Select Service Location
Pay your bill Log in

Sign up for fixed rates:

1-855-452-8869

Direct Energy customer support:

1-866-374-6299

Direct Energy Regulated Services sales & support:

1-866-420-3174
A woman relaxes in a hammock, using a laptop while enjoying a peaceful outdoor setting.
A woman relaxes in a hammock, using a laptop while enjoying a peaceful outdoor setting.
A woman relaxes in a hammock, using a laptop while enjoying a peaceful outdoor setting.

Lock in your rate with confidence

Choose your term, set up Auto Pay and enjoy more predictable monthly billing.

Direct to plans
Three people in a restaurant, gathered around a tablet, reviewing table layout.
Three people in a restaurant, gathered around a tablet, reviewing table layout.
Three people in a restaurant, gathered around a tablet, reviewing table layout.

Our energy plans for your business are not one-size-fits-all.

Check out our energy plans for restaurants and learn how to make your business more energy efficient. 

 

Learn how

Your go-to resource for all things energy related in Alberta.

Want to know more about your energy options? Looking for ways to save on energy usage? We're here to help you make an educated decision.

 

Visit our learning centre

Meet our new app

The only energy account app in Alberta‡—built to give you fast, easy access to bills, insights, rewards and more.

New to Direct Energy? Get an exclusive offer when you download the app.§

Unlock your offer

Sign up for Auto Pay!

Set up Auto Pay to avoid missing a payment and late fees.

 

Auto Pay
Skip to main content

Categories

Energy options

Show all answers

Sign in to your Online Account, select your account, click Make a Payment, choose your payment method, and submit your payment.

Customers can also use the Quick Pay option on our website to make a one-time payment using:

  • Visa
  • Visa Debit
  • Mastercard
  • Mastercard Debit

Changes are immediate unless your bill has already been processed, in which case they apply next cycle.

Yes. Eligible customers can request a 2-week payment extension through their Online Account, by contacting Customer Care, or through online chat support. Payment extension eligibility may vary based on account status and payment history.

Update your address in Profile → Manage Preferences or Account Summary. Address must follow Canada Post format.

Bills are processed within 1–3 business days after meter reads and available online the next business day.

Illustration of two individuals shaking hands, representing partnership and mutual understanding.
Illustration of two individuals shaking hands, representing partnership and mutual understanding.
Illustration of two individuals shaking hands, representing partnership and mutual understanding.

Are you on a fixed or variable rate plan? We have more FAQs specifically for Direct Energy customers.

See more FAQs

Have a question about rates or need help placing an order?

Call us: 1-866-374-6299

Hours: 7:00am - 9:00pm MST (Monday to Friday), 8:00am - 4:30pm (Saturday), Closed Sundays