ALERT: Due to the Canada Post strike, you may not receive your bill by mail and if you send a cheque payment by mail, it might not reach us on time. Here's what you need to know.

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Sign up for fixed rates:

1-855-452-8869

Direct Energy customer support:

1-866-374-6299

Direct Energy Regulated Services sales & support:

1-866-420-3174

Fixed-rates that won't take you for a ride? That's More Direct.

Enjoy price protection & peace of mind on a 2-year bundled plan.

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Our energy plans for your business are not one-size-fits-all.

Check out our energy plans for restaurants and learn how to make your business more energy efficient. 

 

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Your go-to resource for all things energy related in Alberta.

Want to know more about your energy options? Looking for ways to save on energy usage? We're here to help you make an educated decision.

 

Visit our learning centre

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Set up Auto Pay to avoid missing a payment and late fees.

 

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Auto Pay

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Your Direct Energy energy bill will be deducted electronically from your credit card or bank account each month with this free service. Plus, you may be eligible for additional perks if you use your credit card.*

You'll also save on postage and cheque-writing costs, and your payments will always be on time, even when you're away from home.

*Credit card bonus offers will depend on the terms and conditions of the credit card company.

Average Billing

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With regular billing, your energy bill goes up during high-usage months and down in low-usage months. Instead, Average Billing allows you to pay a rolling average monthly amount, spreading your energy costs throughout the year and making it more manageable. Watch this video to learn more about Average Billing.

This is how we calculate your Average Billing amount:

  1. We add up your monthly bills for 12 months (or the number of monthly bills available, if fewer than 12).
  2. We then take that total and divide the amount by 12 or by the total months available for your service address (if fewer than 12).
  3. Finally, we add or subtract 1/12 of your deferred balance, which is the cumulative difference between your monthly Average Billing amount and your actual usage charges.

And don't worry, with Average Billing, you can still sign up for Auto Pay through your bank or make payments through your Online Account, mail, or phone. You can read more about your payment options here.

The deferred balance is the accumulative difference between your determined Average Billing amount and what you would normally owe if you were not on our Average Billing program. You can find the deferred balance amount on your monthly bills. If the bill amount is negative, we will subtract 1/12 from your bill. If the bill amount is positive, we will add 1/12 to your bill. 

If you're new to Average Billing, the deferred balance will begin on the second month. If you decide to cancel your Average Billing or change energy retailers, you will need to pay your deferred balance in full. 

Your monthly bill will show the Average Billing amount that is due that month. In addition, you'll see your actual usage, the current price, and your deferred balance. As mentioned above, the deferred balance might be a credit or an amount owed. 

Please call us if you'd like to remove Average Billing from your account. Unfortunately, we cannot make those adjustments through your Online Account at this time. If you decide to cancel your Average Billing or change energy retailers, we will apply any credit balance to your next bill or refund it. However, if you have an outstanding deferred balance, you'll have to pay it at this time.

Average Billing would only start on your second month with us as we calculate your Average Billing amount based on the average of your Direct Energy bills.

You might be able to transfer your deferred balance over to your new address. We can discuss this when you let us know you're moving and request a service transfer. 

Are you on a fixed or variable rate plan? We have more FAQs specifically for Direct Energy customers.

See more FAQs

Have a question about rates or need help placing an order?

Call us: 1-866-420-3174

Hours: 7:00am - 9:00pm MST (Monday to Friday), 8:00am - 4:30pm (Saturday), Closed Sundays