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1-855-452-8869

Direct Energy customer support:

1-866-374-6299

Direct Energy Regulated Services sales & support:

1-866-420-3174
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A man and woman seated at a restaurant table, engaged in conversation over a meal.
A man and woman seated at a restaurant table, engaged in conversation over a meal.

Don't wait to save

Pair electricity and natural gas to enjoy low introductory rates until December 31, 2026.*

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Three people in a restaurant, gathered around a tablet, reviewing table layout.
Three people in a restaurant, gathered around a tablet, reviewing table layout.

Our energy plans for your business are not one-size-fits-all.

Check out our energy plans for restaurants and learn how to make your business more energy efficient. 

 

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Your go-to resource for all things energy related in Alberta.

Want to know more about your energy options? Looking for ways to save on energy usage? We're here to help you make an educated decision.

 

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Direct Energy login screen displayed on an iPhone, featuring fields for username and password.
Direct Energy login screen displayed on an iPhone, featuring fields for username and password.

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Manage your energy account anytime. View bills, make payments, track your energy use, access rewards and more—all in one place.

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If you haven’t chosen an energy retailer in Alberta, or your previous retailer is no longer supplying your service, you may automatically receive service from the default regulated provider for your area. Default regulated providers are location-based and vary across Alberta.

In some cases, energy service may still be active at a property even though no one has formally taken over responsibility for the account. When this happens, we may use property or land title records to identify the responsible party for the energy used at the site.

As a regulated energy provider, Direct Energy Regulated Services (DERS) supplies electricity and natural gas at rates reviewed and approved by the Alberta Utilities Commission (AUC), and manages billing and customer service for your account.

Direct Energy Regulated Services provides electricity service to Northern Alberta and East-Central Alberta. View the specific areas in Alberta where we provide electricity services. We'd love to serve you.

No. Regulated natural gas and regulated electricity services cannot be combined into one bill due to market, legal and regulatory requirements in Alberta. Your default suppliers for electricity and natural gas will be determined based on the Alberta region you are located in.

You can still conveniently manage both accounts through your Online Account, including viewing bills, setting up paperless billing, and enrolling in Auto Pay.

Add DIRECT ENERGY REGULATED SERVICES AB as your payee and use your account number as the payment reference.

Please note that payee names may vary slightly depending on your bank. Select the option that most closely matches Direct Energy Regulated Services.

Yes, you can pay your Direct Energy Regulated Services bill by cheque.

Please note: cheque payments are not recommended if your payment is close to the due date, mailed payments can take additional delivery time, and processing may take 3–5 business days after we receive your cheque.

Delays may result in late payment charges if payment is not processed before the due date.

Yes. Your final Direct Energy Regulated Services bill reflects all electricity and/or natural gas used up to your service end date.

You may also receive bill adjustments up to 30–60 days after your move-out or service cancellation date. This typically happens due to final meter readings completed after canceling services.

If you’re struggling to pay your energy bill, we’re here to help.

You may qualify for:

  • Payment arrangements
  • Payment extensions
  • Financial assistance programs

Some customers may also qualify for payment plans that separate outstanding balances across multiple invoices to make repayment more manageable.

Learn more about available support options: Financial Support and Assistance.

You may qualify for:

  • A payment arrangement
  • A payment extension
  • Financial assistance support

Some customers may also qualify for repayment plans that separate outstanding balances across multiple invoices to help make payments more manageable. Please contact our Customer Care team as soon as possible to discuss available options.

There is not a multisite payment form available.

To make one payment for multiple accounts, you must send payment instructions to the appropriate remittance team, clearly indicating how funds should be applied to each account. Customers can also explore financial assistance options available to them.

Remittance contacts:

You can view your bills anytime through your Online Account by selecting: Bills & Payments or Menu → Billing & Payment History

Bills can also be viewed through the Direct Energy mobile app for added convenience.

Sign in to your Online Account, select your account, click Make a Payment, choose your payment method, and submit your payment.

Customers can also use the Quick Pay option on our website to make a one-time payment using:

  • Visa
  • Visa Debit
  • Mastercard
  • Mastercard Debit

Changes are immediate unless your bill has already been processed, in which case they apply in your next billing cycle.

Yes. Eligible customers can request a 2-week payment extension through their Online Account, by contacting our Customer Care team.

Payment extension eligibility may vary based on account status and payment history.

Eligible customers can go to Payment Information → Manage Payment Methods and edit your saved card.

Update your address in Profile → Manage Preferences or Account Summary. Address must follow Canada Post format.

Bills are processed within 1–3 business days after meter reads and available online the next business day.

Auto Pay automatically withdraws your payment each month. Credit card payments are processed on the bill due date.

Payments withdrawn from a bank account are processed approximately 2 business days before the due date to allow for banking processing times.

Credit card Auto Pay payments are processed on the due date. Bank account Auto Pay withdrawals are processed approximately 2 business days before the payment date for each billing cycle.

If your payment date falls on a weekend or holiday, credit card payments may process on the next business day. This information needs to be sent to our remittance department to get processed.

emittance contacts:

Submit a new Auto Pay form or update your details in your Online Account.

Average Billing helps reduce seasonal energy bill spikes by spreading your energy costs more evenly throughout the year.

Customers must have at least 2 months of billing history to enroll. If a site has no prior consumption history with Direct Energy Regulated Services, customers may need to wait a minimum of 20 days before enrolling.

Learn more about Average Billing.

You must have at least 2 months of billing history before enrolling for Auto Pay.

A deferred balance is the difference between your actual energy usage and your estimated Average Billing payment amount.

Your projected annual energy costs are estimated, divided across 12 months, and added to your monthly bill amount. If your actual usage differs from the estimated amount, the difference appears as a deferred balance or credit adjustment on your account.

Yes. You must contact Customer Care to cancel Average Billing.

The deferred balance is the difference between actual usage and estimated average monthly payment amount. This is calculated together and then divided by 12 which will be added on top of your monthly billing amount. Any deferred balances or credits remaining on the account will be added to or credited on your next invoice.

Yes. Average Billing may transfer to your new property and will be recalculated based on the new location’s usage history.

If the new site does not yet have sufficient consumption history, you may need to wait a minimum of 20 days before re-enrolling in Average Billing.

Illustration of two individuals shaking hands, representing partnership and mutual understanding.
Illustration of two individuals shaking hands, representing partnership and mutual understanding.
Illustration of two individuals shaking hands, representing partnership and mutual understanding.

Are you on a fixed or variable rate plan? We have more FAQs specifically for Direct Energy customers.

See more FAQs

Have a question about rates or need help placing an order?

Call us: 1-866-374-6299

Hours: 7:00am - 9:00pm ABT (Monday to Friday), 8:00am - 4:30pm (Saturday), Closed Sundays