ALERT: Due to the Canada Post strike, you may not receive your bill by mail and if you send a cheque payment by mail, it might not reach us on time. Here's what you need to know.
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If you live in a rural property in Alberta and ATCO Electric is your distributor, you’ll still get charged idle service fees called Idle Billing, even if your electricity service has been disconnected. Since we are currently your default energy retailer, you are receiving these ATCO Electric Idle Billing charges on your Direct Energy Regulated Services bill.