Billing
Have questions about the charges on your energy bill or how to make a payment?
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If your energy bill is higher than usual and you're not on Average Billing, it may be due to one or more of the following:
1. A longer billing period
Check the billing dates on your invoice. Billing periods are typically about one month, but delays in receiving meter readings from your distributor can result in a longer billing cycle. More days means more usage, which increases energy, administration, delivery, and government charges. Final bills or missed invoices can also result in a longer billing period.
2. Increased energy use due to weather or home changes
Extended periods of very hot or cold weather can increase energy use as heating and cooling systems run more often. Other factors like adjusting your thermostat, using more appliances (for example, air conditioners or space heaters), having guests, or seasonal changes (like shorter daylight hours) can also increase consumption.
3. Delivery and government charges
When energy use increases, delivery charges (distribution and transmission) and government charges may also increase. Some charges — such as local access fees, municipal franchise fees, and rate riders — can vary based on your usage and billing period.
4. Changes to your rates
If you are on a floating or regulated rate, your energy price can change monthly due to market conditions. Even if your usage stays the same, a higher rate can increase your total bill. Regulated rates are reviewed and approved by the Alberta Utilities Commission (AUC).
5. Billing adjustments or account changes
Your bill may be higher due to corrected usage from your distributor, a balance carried forward from a previous bill, or new sites or services added to your account.
