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You can easily transfer your services through your Online Account. Once you log in, you can either click the "Move or transfer" button below your account overview. Or, you can click the menu and select "Move or transfer service" under "Manage services" and follow the steps.
Or, you can call us at 1-866-420-3174 at least one week before you move and we can transfer your account to your new address. Then, there's one less thing to worry about!
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Pay your bill
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Contact usSign up for fixed rates: 1-855-452-8869Direct Energy customer support: 1-866-374-6299Direct Energy Regulated Services sales & support: 1-866-420-3174
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Plans for home
Guaranteed low rates with our Alberta natural gas and electricity plans.
Enjoy this fixed electricity rate until July 31, 2024, followed by a low rate of 10.59¢/kWh!*
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Plans for business
Our energy plans for your business are not one-size-fits-all.
Check out our energy plans for restaurants and learn how to make your business more energy efficient.
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Learning centre
Your go-to resource for all things energy related in Alberta.
Want to know more about your energy options? Looking for ways to save on energy usage? We're here to help you make an educated decision.
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My account
Guaranteed low rates with our Alberta natural gas and electricity plans.
Enjoy this fixed electricity rate until July 31, 2024, followed by a low rate of 10.59¢/kWh!*
Our energy plans for your business are not one-size-fits-all.
Check out our energy plans for restaurants and learn how to make your business more energy efficient.
Your go-to resource for all things energy related in Alberta.
Want to know more about your energy options? Looking for ways to save on energy usage? We're here to help you make an educated decision.
Please verify your service location to access this: