Landlords and property owners

I have multiple sites and would like to consolidate them into one account with Direct Energy Regulated Services. How do I do this?

If you have multiple sites and would like to have them consolidated into one account, please use this multiple site application form to send in with your payment to ensure we have all the required information to complete your request. Fax completed forms to 1-844-881-4789 or email completed forms to DERSMultiSiteRequest@directenergy.com

I have multiple sites and need to make a Direct Energy Regulated Services payment that covers more than one account. How do I do this?

To make a payment that covers more than one account, please fill out and include the multiple-site payment application form with your payment. You can also easily manage your sites through your Online Account.

Why did I receive a Direct Energy Regulated Services bill after my tenants moved in?

If your tenants were supposed to set up service and you receive a bill from Direct Energy Regulated Services, or any other retailer, then your tenants did not set up service yet. In that case, we can only bill the property owner since we only have that information on file and you will be responsible for paying that invoice. Unfortunately, we cannot bill a tenant who has not explicitly set up an account with us.

What is a Premise Vacancy Agreement?

The Premise Vacancy Agreement enables easy billing transition for natural gas or electricity services between the tenant and the landlord. There are many benefits to using this form:

Ensures no service interruption occurs when a tenant moves out, and the property remains vacant.
- Alternatively, landlords can agree to shut off utilities if the property is vacant. Note that disconnected services are subject to a reconnection fee, which is the responsibility of the next party requesting service.
Alerts a landlord when a tenant does not set up the proper electricity or gas service billing at the rental property.
Alerts a landlord when a tenant ends their natural gas or electricity service before the end of their lease.
There is no buildup of charges if Direct Energy Regulated Services has trouble locating the property owner.
You can shut off service at the rental property while it is vacant.

My tenant is responsible for gas and/or electricity, but I have received a bill from Direct Energy Regulated Services. Why?

If the tenant has not set up energy service for the start of the lease agreement, we will bill the property owner for the service supplied to the property. To correct this issue, your tenant must contact us and accept responsibility for electricity or gas services, effective on their move-in date.

My property is vacant. Why am I getting a gas or electricity bill?

Vacant properties that remain connected to the distribution systems and receive electricity or natural gas service will continue to receive charges from the default retailer, such as Direct Energy Regulated Services. If you want services shut off at a property, you can complete a Premise Vacancy Agreement.

Note: The property may continue receiving distribution charges from ATCO even if disconnected. If you want to permanently stop charges on the property, you must start the salvage process with the distributor. ATCO will remove the meter and the billing will stop completely.

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