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Sign up for fixed rates:

1-855-452-8869

Direct Energy customer support:

1-866-374-6299

Direct Energy Regulated Services sales & support:

1-866-420-3174
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A man and woman seated at a restaurant table, engaged in conversation over a meal.
A man and woman seated at a restaurant table, engaged in conversation over a meal.

Don't wait to save

Pair electricity and natural gas to enjoy low introductory rates until December 31, 2026.*

Direct to offer
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Three people in a restaurant, gathered around a tablet, reviewing table layout.
Three people in a restaurant, gathered around a tablet, reviewing table layout.

Our energy plans for your business are not one-size-fits-all.

Check out our energy plans for restaurants and learn how to make your business more energy efficient. 

 

Learn how

Your go-to resource for all things energy related in Alberta.

Want to know more about your energy options? Looking for ways to save on energy usage? We're here to help you make an educated decision.

 

Visit our learning centre
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Direct Energy login screen displayed on an iPhone, featuring fields for username and password.
Direct Energy login screen displayed on an iPhone, featuring fields for username and password.

Meet our Direct Energy app

Manage your energy account anytime. View bills, make payments, track your energy use, access rewards and more—all in one place.

Unlock your offer

Sign up for Auto Pay!

Set up Auto Pay to avoid missing a payment and late fees.

 

Auto Pay
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Pay your energy bill

Quickly and securely pay your Direct Energy bill.

Log in to pay your bill
Pay your energy bill Pay your energy bill Pay your energy bill

Understand your energy bill

Learn what each section of your bill means, including your energy charges, usage, fees and payment details.

Understanding your bill

Get help with common billing questions

Why is my bill higher than usual?

 

Understand what can cause changes in your energy bill, from weather to fees and billing periods.

Learn more

What am I actually paying for?

 

Break down your bill into usage, delivery, and other charges so you know where your costs come from.

View your bill breakdown

Did my payment go through?

 

Check your balance, recent payments, and current amount due anytime.

Check your account

When will I receive my bill?

 

Understand when your bill is generated and when to expect it based on your billing cycle.

See your billing timeline

I have questions about what’s on my bill

 

Knowing how to read your energy bill can help you manage your usage and control costs. Here's a simple breakdown of each section to give you a clearer view.

Learn more

What happens if I miss a payment?

 

Learn what to expect, including reminders, timelines, and how to avoid disruption.

Learn more

I need help paying my bill

 

Explore payment plans and financial assistance options available to you.

Get payment support options

How can I lower my bill?

 

Find ways to reduce your energy usage and manage your monthly costs.

Lower your bill

Ways to pay your energy bill

Log in to your account and choose how you want to pay—whether it’s a one-time payment or automatic monthly payments.

Pay online

Log in to your account to pay using a credit card or bank account.

Log in

One-time payment

Make a single, one-time payment without enabling recurring payments.

Pay now

Set up Auto Pay

Automatically pay your bill each month. Set up in minutes through your online account.

Set up Auto Pay

Other ways to pay your bill

Show all answers

Pay through online banking or at your bank.

Pay your Direct Energy bill via online banking by:

  1. Log in: Access your bank's online banking portal or mobile app
  2. Add Payee: Select the "Bill Pay" or "Transfer/Pay" feature
  3. Search Payee: Search for Direct Energy (or "Direct Energy Regulated Services" in Canada)
  4. Enter Details: Use your Direct Energy account number, found on your latest bill
  5. Schedule Payment: Set the payment amount and date

Pay by phone using our automated payment system.

Direct Call 1-866-374-6299

View mailing details. Write your cheque or money order payable to Direct Energy or Direct Energy Regulated Services depending on which rate you are on. Mail to:

Direct Energy

PO Box 1515, STN M

Calgary, AB T2P 4K2

Direct Energy Regulated Services

PO Box 1520, STN M

Calgary, AB T2P 5R6

Billing tools to manage and lower your payments

Average Billing

Spread energy costs more evenly with predictable monthly payments.

Explore Average Billing

Financial Assistance

Financial support and payment options available to help you manage your energy bills.

Review payment plans and assistance

Auto Pay

Simplify monthly bill management by automatically processing your payment each billing cycle.

Set up Auto Pay

Multiple Sites Allocation

Make a single payment for multiple sites by submitting a completed form with your cheque.

Download the Direct Energy form

Download the Direct Energy Regulated Services form

 

Understand your energy bill and charges

Get a clear breakdown of what you’re paying for—from energy usage to delivery and other charges on your bill.

How your energy charges are calculated

 

Your energy charges depend on your usage, rate plan, and seasonal energy demand.

See how energy is measured

Energy charges from your provider

 

Energy charges are based on your energy use and the rate plan you choose.

Learn how energy rates work

Delivery, distribution and government charges

 

These charges cover energy delivery and infrastructure and are set by your distributor and regulators.

Understand charges

Help paying your energy bill

If you’re having trouble paying your bill, there are options available to help.

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A man and woman sit together on a couch, focused on a laptop screen in front of them.
A man and woman sit together on a couch, focused on a laptop screen in front of them.

Set up a payment plan

Spread your balance over time with a payment plan that helps make your bill more manageable.

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A smiling man wearing a headset, sitting at a desk in a call center, engaged in a conversation.
A smiling man wearing a headset, sitting at a desk in a call center, engaged in a conversation.

Financial assistance and support programs

You may qualify for financial assistance programs that provide support during difficult times.

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A woman in an orange shirt sits at a desk, focused on her phone while surrounded by office supplies.
A woman in an orange shirt sits at a desk, focused on her phone while surrounded by office supplies.

Flexible payment options

Explore different ways to pay your bill so you can choose an option that works best for your situation.

If you’re having trouble, the sooner you reach out, the more options may be available. We encourage you to contact us before any reminder, disconnection, or de-enrollment notices are issued.

Contact Customer Support

Still need help with your account or bill?

Frequently asked questions

Find quick answers to billing, payment, and account questions.

View FAQs

Call us

Speak directly with our team if you need help after trying self-serve options.

 

7 a.m. - 9 p.m. MST (Monday-Friday)

8 a.m. - 4:30 p.m. MST (Saturday)

Closed (Sunday)

1-866-374-6299

Mailing address

Send documents or correspondence by mail if required.

 

Direct Energy
PO Box 1515, STN M,
Calgary, AB T2P 4K2

 

  By Fax:

  1-844-881-4792

Frequently asked questions

Show all answers

Your bill can change for a few common reasons:

Check your billing period, usage, and rate details on your bill for more context.

You’ll receive your bill after Direct Energy receives your usage readings from your distributor.

  • Email bills: Available shortly after your usage reading is received.
  • Paper bills: Delivery time depends on your mail carrier.

Occasionally, monthly billing may be delayed if your distributor sends your usage reading late. If it’s within 5 business days of your due date and you haven’t received your bill, please contact us.

You can set up Auto Pay in your Online Account:

  1. Log in or create an account
  2. Go to billing and payments
  3. Enroll in Auto Pay

You can also submit a form by mail or email to request payments are automatically taken out of your bank account.

If you miss a payment, your account may become past due and could include additional charges.

If you need help, contact us early. Payment arrangements or support programs may be available.

Lowering your energy use is the most effective way to reduce your bill. Try:

  • Adjusting your thermostat
  • Reducing gas or electricity use in unused spaces
  • Sealing drafts around windows and doors
  • Turning off lights when not needed
  • Using energy-efficient products
  • Unplugging unused devices

If you’re receiving bills from both Direct Energy and another provider, there are a few common reasons:

1. Overlapping billing periods: Your previous provider may still send a final bill for energy used before your service started with Direct Energy or Direct Energy Regulated Services.

2. Different utilities: One bill may be for electricity and another for natural gas, or from your local distributor for delivery charges.

3. Address or account error: There may be a mismatch in account details or service address with one of the providers.

What you can do:

  • Check the Site ID or service address on each bill to confirm they match 
  • Review the billing periods to see if there’s any overlap or gap 
  • Compare the type of service (electricity vs. natural gas) 

If you’re still unsure, contact us and we’ll help review your account and clarify the charges.