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Direct Energy customer support:

1-866-374-6299

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1-866-420-3174
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A man in an orange shirt and blue jean shorts skiing down a snowy slope, showcasing his skills by jumping through the air
A man in an orange shirt and blue jean shorts skiing down a snowy slope, showcasing his skills by jumping through the air

2 FREE months of electricity* is back

Feel the free when you choose a 2-year bundled plan.*

View offer
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Three people in a restaurant, gathered around a tablet, reviewing table layout.
Three people in a restaurant, gathered around a tablet, reviewing table layout.

Our energy plans for your business are not one-size-fits-all.

Check out our energy plans for restaurants and learn how to make your business more energy efficient. 

 

Learn how

Your go-to resource for all things energy related in Alberta.

Want to know more about your energy options? Looking for ways to save on energy usage? We're here to help you make an educated decision.

 

Visit our learning centre

Meet our new app

The only energy account app in Alberta‡—built to give you fast, easy access to bills, insights, rewards and more.

New to Direct Energy? Get an exclusive offer when you download the app.§

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An easy way to support Canadian renewable energy

Add our 100% Green Option to your plan for only 40¢ a day.^

Plus, you’ll receive an annual $25 Cashback Reward and a $25 Visa Prepaid Card.^ That’s a win for you and the environment!

Add Green Option
An easy way to support Canadian renewable energy An easy way to support Canadian renewable energy An easy way to support Canadian renewable energy

In 2025 alone, our Renewable Energy Certificate (REC) portfolio supported:2

  • 225,611 MWh of renewable electricity
  • Approximately 48,800 tonnes of CO₂e avoided (based on grid emission factors and REC volumes)

For illustrative purposes, that’s comparable to:3

Growing over 813,000 tree seedlings for 10 years

Keeping approximately 2.4 million trash bags out of landfills

Avoiding the burning of over 108 million pounds of coal

What is our Green Option?

To support renewable energy projects in Canada, we purchase certified Renewable Energy Certificates (RECs)2 from Canadian solar, biomass, hydro and wind projects for our Green Option customers.

While the electricity that reaches your home is from a mix of different sources, buying RECs helps ensure more renewable energy is produced and added into Canada's energy supply.

A colorful illustration of a house featuring a car in the driveway and solar panels installed on the roof for energy efficiency.
A colorful illustration of a house featuring a car in the driveway and solar panels installed on the roof for energy efficiency.
A colorful illustration of a house featuring a car in the driveway and solar panels installed on the roof for energy efficiency.

Green made easy.

Join our Green Option customers who are contributing towards a more diverse energy mix in Canada.

View Green Option

How does it work?

1

Choose your energy plan

Select an electricity plan or energy bundle and term that best suits your needs.

2

Add our Green Option

Support renewable energy your way: 25%, 50% or 100% Green Option.

3

Choose your service address

Tell us where you'd like to set up your energy plan.

Sign up now

Here's why our Green Option customers want to make a difference:

illustrated quotation mark

Sustainability is very important to me and my family. Especially living in a National Park (Jasper), we try to reduce our footprint and go green whenever/wherever possible. Thank you for making this possible!

 

- Kendra N

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This year my first grandchild was born.  I have looked for ways to go green for the future of our planet - and for my grandson's future. Thank you Direct Energy for offering the 'green' option!

 

- Dina T

illustrated quotation mark

Going green with Direct Energy was an easy decision... The Cree natural law of 'wahkhotowin' means that we are all related and interconnected and that is close to my heart and a part of my decision making.

 

- Corinne G

Not a customer yet?

Sign up with Direct Energy and add our Green Option to any electricity plan!

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Frequently asked questions

Show all answers

Renewable Energy Certificates (RECs) represent the environmental attributes of electricity generated from renewable sources. When renewable energy producers generate electricity and inject it into the grid, they earn RECs, which they can sell separately from the physical electricity. While the electricity that reaches your home comes from a mix of sources, purchasing RECs supports renewable energy by helping ensure more clean electricity is produced and added to Canada’s overall energy supply.

When you enroll in our Green Option, we match a portion of your electricity use, 25%, 50%, or 100% of 7,200 kilowatt-hours, by purchasing and retiring the corresponding amount of certified Renewable Energy Certificates (RECs) annually, based on the Green Option selected. This represents the average yearly electricity usage of a residential customer in Alberta. You can add, reduce or remove your percentage of the Green Option at any time by calling 1-866-374-6299.

  • Support renewable energy projects in Canada.
  • No special equipment, changes to your rate plan or long-term commitments.
  • Low monthly fee, conveniently added to your Direct Energy bill.

Yes, it's easy to cancel at any time and there is no cancellation fee. Simply give us a call and we'll remove the Green Option from your plan. We'll process your cancellation by the next business day and you'll see the changes on your Direct Energy bill within up to 2 billing cycles.

Not at all! With our Green Option, you can easily support renewable energy projects in Canada without having to install solar panels or special equipment.

^100% Green Option is $12/month for the term of the contract. This 100% Green Option offer includes a $25 Visa Prepaid Card that will be shipped within 60 days after the service start date and a Green Cashback Reward of $25 per year, per electricity site and is awarded as a bill credit only, on each anniversary of the Green Option start date as applicable.

2When you enroll in our Green Option, we match a portion of your electricity use, 25%, 50%, or 100% of 7,200 kilowatt-hours, by purchasing and retiring the corresponding amount of certified Renewable Energy Certificates (RECs) annually, based on the Green Option selected. This represents the average yearly electricity usage of a residential customer in Alberta. RECs are certified by ECOLOGO®. Green Option Terms and Conditions apply. For full details, please visit www.directenergy.ca.

3Equivalencies are based on the EPA Greenhouse Gas Equivalencies Calculator and Tree Canada Carbon Calculator.