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1-855-452-8869

Direct Energy customer support:

1-866-374-6299

Direct Energy Regulated Services sales & support:

1-866-420-3174
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It's a good time to save on home heat.

Pay 30% less for natural gas when you bundle your electricity.*

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Our energy plans for your business are not one-size-fits-all.

Check out our energy plans for restaurants and learn how to make your business more energy efficient. 

 

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Your go-to resource for all things energy related in Alberta.

Want to know more about your energy options? Looking for ways to save on energy usage? We're here to help you make an educated decision.

 

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Meet our new Direct Energy Canada app

Managing your energy account is now easier than ever. Track energy usage, pay your bill, earn rewards and more, right from your phone.

Make the most of your energy.

Whether you're a Direct Energy or Direct Energy Regulated Services customer, our app puts the power in your hands with a seamless, secure and more direct way to manage your energy account on the go.

Download the Direct Energy Canada app now:

iOS App
Android App

Here’s what you’ll love about our app!

Essential features available to all app users:

Quick and secure login

Say goodbye to forgotten passwords. Set up biometric login (face or fingerprint ID) for fast, secure access.

Real-time notifications

Stay in the know with alerts for upcoming bills, important account updates, expiring payment methods and more.

Self-serve payment options

No need to call in. Make payments, update your details, or check balances anytime, anywhere.

Easy bill comparisons

No more digging through stacks of paper. Quickly compare past bills right from the app.

Enhanced features available to Direct Energy customers:

Track energy usage

Review your electricity and natural gas consumption with interactive graphs and monthly comparisons.

My Rewards

Track your rewards progress and explore exclusive offers, all in one place.

Smart usage insights

Get personalized suggestions based on your usage to help cut seasonal energy costs and lower your bills.

Refer a Friend

Invite friends through the app and earn bill credits when they sign up.

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A family gathered on a couch, sharing laughter and warmth in a comfortable living room setting.
A family gathered on a couch, sharing laughter and warmth in a comfortable living room setting.

New to Alberta or thinking of switching energy providers?

Discover exclusive energy plans in our app and unlock the full experience. 

Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).

Download our app today and experience energy made effortless.

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Download on the App Store

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Get it on Google Play

Frequently asked questions

Show all answers

The app is available for both Direct Energy and Direct Energy Regulated Services customers. If you're on our Default Supply rate, app access isn’t available at this time.

Not a Direct Energy customer? You can explore and sign up for our plans directly in the app.

Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).

Whether you're a Direct Energy or Direct Energy Regulated Services customer, the app offers a mobile-first experience designed to make energy management easier, faster and more transparent.  

Both Direct Energy Regulated Services and Direct Energy customers have access to these essential features to manage their account: 

  • Quick and secure login – Use biometric login (face or fingerprint ID) for fast, safe access. 
  • Self-serve payment options – Make payments and manage your billing info with ease. 
  • Real-time notifications – Get alerts for upcoming bills, important account updates, expiring payment methods and more. 

If you're a Direct Energy customer, you’ll get to enjoy full access to enhanced app features which are designed to help you save energy, stay informed and get rewarded: 

  • Track energy usage – View your electricity and natural gas consumption with interactive graphs and monthly comparisons. 
  • Smart usage insights – Get personalized suggestions based on your usage to reduce seasonal energy consumption and lower your bills. 
  • My Rewards hub – Track your rewards progress and unlock perks just by using the app. 
  • Refer a Friend program – Invite friends and earn rewards when they sign up with Direct Energy. 
  • Self-serve tools – Update payment methods, renew plans and manage your account without the need to call in. 

No matter which type of customer you are, the Direct Energy Canada app makes your energy experience easier and more convenient, right from your phone. 

Yes, tap on ‘Manage your billing’ in the Account section of your app to access your billing history and past payments anytime.

Yes, Direct Energy customers have access to the Insights feature in the app which lets you compare your monthly and yearly energy consumption patterns so you can better manage your usage. Plus, you’ll get useful seasonal energy saving tips to help you reduce your energy bill. If you’re a Direct Energy Regulated Services customer, you’ll need to log in to your Online Account to track your energy usage.

Absolutely. We use advanced encryption and security measures to protect your personal and payment information.

Tap ‘Forgot username or password?’ on the login screen and follow the prompts to reset it. Pro tip: When you’re logging into the app with the right username and password, check off the “Biometrics login” box so you won’t have to worry about typing in your password again.

Yes, tap the “gear” icon at the top left corner of the app to open Settings. Select ‘Contact details’ to update your email, phone number or mailing address.

First, check that you have the latest version of the app installed. If issues continue, try restarting your device. Still need help? Contact our customer care team.

Only Direct Energy customers are able to access the full experience of the app. If you’re with Direct Energy Regulated Services, you’ll be able to access these essential features to manage your account: 

  • Quick and secure login – Use biometric login (face or fingerprint ID) for fast, safe access. 
  • Self-serve payment options – Make payments and manage your billing info with ease. 
  • Real-time notifications – Get alerts for upcoming bills, important account updates, expiring payment methods and more. 

You’ll use separate logins for Direct Energy and Direct Energy Regulated Services (DERS), just like you do online. When you log in to your Direct Energy account, you’ll see all the enhanced app features. When you switch over to your DERS account, you can still view your details and manage the essentials, but enhanced features won’t be available there.