ALERT: Due to the Canada Post strike, you may not receive your bill by mail and if you send a cheque payment by mail, it might not reach us on time. Here's what you need to know.
Please verify your service location to access this:
Please verify your service location to access this:
Enjoy price protection & peace of mind on a 2-year bundled plan.
Check out our energy plans for restaurants and learn how to make your business more energy efficient.
Want to know more about your energy options? Looking for ways to save on energy usage? We're here to help you make an educated decision.
Sign up for fixed rates:
Direct Energy customer support:
Direct Energy Regulated Services sales & support:
Enjoy price protection & peace of mind on a 2-year bundled plan.
Check out our energy plans for restaurants and learn how to make your business more energy efficient.
Want to know more about your energy options? Looking for ways to save on energy usage? We're here to help you make an educated decision.
You will need your account number to get started with setting up your Online Account. You'll find it in the top right corner of any previous electricity or natural gas bill.
When we upgraded our Online Account, we changed your sign-in credentials to an email rather than a username. You may still have a username, but you can use your email to sign in. You can either recover your username or reset your password on the Online Account login page.
To access copies of your previous bills through your Online Account, click the "Bills & payments" button to see your account overview. Alternatively, sign in and:
Our secure online payment portal is always open and easy to set up and use.
Bill delivery preferences are processed and updated immediately when changed. However, if the bill has already been processed then changes will take affect the next billing period.
We understand that life happens and you may not always be able to pay on time. We offer payment extensions for 2 weeks on the 'Payment Extension' page located under the 'Payment information' ribbon. Or please feel free to contact us at 1-866-420-3174 to discuss this further.
You may change or update your saved card on the 'Manage payment information' page located under the 'Payment information' ribbon. Choose the card you want to edit under the 'Saved card' drop down and then click the 'Edit' button.
The mailing address associated with your account can be updated or changed on the 'Manage preferences' page located under the 'Profile' ribbon. From this page, select the account you would like to update to expand the section containing the mailing address associated with it. Click on the 'Edit' button to update or change your address and then save your changes. You will receive a pop-up window prompting you to review the changes and/or apply the new/updated mailing address to all accounts.
Your bill will be processed within 1 - 3 business days of the receipt of your meter reads from the distributor made available online the following business day.
Hours: 7:00am - 9:00pm MST (Monday to Friday), 8:00am - 4:30pm (Saturday), Closed Sundays
