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Sign up for fixed rates:

1-855-452-8869

Direct Energy customer support:

1-866-374-6299

Direct Energy Regulated Services sales & support:

1-866-420-3174
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A man and woman seated at a restaurant table, engaged in conversation over a meal.
A man and woman seated at a restaurant table, engaged in conversation over a meal.

Don't wait to save

Pair electricity and natural gas to enjoy low introductory rates until December 31, 2026.*

Direct to offer
Three people in a restaurant, gathered around a tablet, reviewing table layout.
Three people in a restaurant, gathered around a tablet, reviewing table layout.
Three people in a restaurant, gathered around a tablet, reviewing table layout.

Our energy plans for your business are not one-size-fits-all.

Check out our energy plans for restaurants and learn how to make your business more energy efficient. 

 

Learn how

Your go-to resource for all things energy related in Alberta.

Want to know more about your energy options? Looking for ways to save on energy usage? We're here to help you make an educated decision.

 

Visit our learning centre

Meet our new app

The only energy account app in Alberta‡—built to give you fast, easy access to bills, insights, rewards and more.

New to Direct Energy? Get an exclusive offer when you download the app.§

Unlock your offer

Sign up for Auto Pay!

Set up Auto Pay to avoid missing a payment and late fees.

 

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Online Account

Online Account

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You can pay your bill online in several ways:

  • Use Quick Pay on our website to make a one-time payment without signing in
  • Sign in to your Online Account and select Pay My Bill
  • If you have multiple accounts, select the account you'd like to pay
  • Choose your payment method or add a new credit or debit card
  • Enter your payment amount and submit your payment

Changes to your bill delivery preferences take effect immediately. Your new preference will apply starting with your following billing cycle.

Yes. If you're eligible, you can request a payment extension of up to two weeks through your Online Account.

If you need assistance or have questions about your eligibility, contact our Customer Care team at 1-866-374-6299. We're here to help.

You can update your saved payment method in your Online Account.

Go to Payment Information > Manage Payment Information, select the saved payment method you'd like to update and choose "Edit".

If you're enrolled in Auto Pay, you can also manage or update your automatic payment settings from your Online Account.

You can update your mailing address through your Online Account.

Go to Profile > Manage Preferences, select the account you'd like to update, and choose "Edit". You'll also have the option to apply your new mailing address to all eligible accounts.

You can also update your mailing address from the Account Summary page by editing your account details.

Your electronic (PDF) bill is typically available one business day after your bill has been processed.

Bills are generally processed within 1–3 business days after Direct Energy Regulated Services receives your meter readings from your distributor. Once processing is complete, your PDF statement will be available in your Online Account.

Illustration of two individuals shaking hands, representing partnership and mutual understanding.
Illustration of two individuals shaking hands, representing partnership and mutual understanding.
Illustration of two individuals shaking hands, representing partnership and mutual understanding.

Are you on a fixed or variable rate plan? We have more FAQs specifically for Direct Energy customers.

See more FAQs

Have a question about rates or need help placing an order?

Call us: 1-866-374-6299

Hours: 7:00am - 9:00pm MST (Monday to Friday), 8:00am - 4:30pm (Saturday), Closed Sundays