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1-855-452-8869

Direct Energy customer support:

1-866-374-6299

Direct Energy Regulated Services sales & support:

1-866-420-3174
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A woman relaxes in a hammock, using a laptop while enjoying a peaceful outdoor setting.
A woman relaxes in a hammock, using a laptop while enjoying a peaceful outdoor setting.

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Choose your term, set up Auto Pay and enjoy more predictable monthly billing.

Direct to plans
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Three people in a restaurant, gathered around a tablet, reviewing table layout.
Three people in a restaurant, gathered around a tablet, reviewing table layout.

Our energy plans for your business are not one-size-fits-all.

Check out our energy plans for restaurants and learn how to make your business more energy efficient. 

 

Learn how

Your go-to resource for all things energy related in Alberta.

Want to know more about your energy options? Looking for ways to save on energy usage? We're here to help you make an educated decision.

 

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Meet our new app

The only energy account app in Alberta‡—built to give you fast, easy access to bills, insights, rewards and more.

New to Direct Energy? Get an exclusive offer when you download the app.§

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Bill delivery preferences are processed and updated immediately when changed. However, if the bill has already been processed then changes will take affect the next billing period.

We understand that life happens and you may not always be able to pay on time. We offer payment extensions for 2 weeks on the 'Payment Extension' page located under the 'Payment information' ribbon. Or feel free to contact us at 1-866-374-6299 to discuss this further.

The mailing address associated with your account can be updated on the ‘Manage preferences’ page under the ‘Profile’ section. From there, select the account you’d like to update to expand the details, then click ‘Edit’ to update your mailing address and save your changes. You’ll see a pop-up prompting you to review your updates and choose whether to apply the new address to all accounts.

You can also update your mailing address from the Account Summary page by selecting your account and editing the address within the account details section.

Your bill will be processed within 1 - 3 business days of the receipt of your meter reads from the distributor made available online the following business day.

Illustration of two individuals shaking hands, representing partnership and mutual understanding.
Illustration of two individuals shaking hands, representing partnership and mutual understanding.
Illustration of two individuals shaking hands, representing partnership and mutual understanding.

Are you on a fixed or variable rate plan? We have more FAQs specifically for Direct Energy customers.

See more FAQs

Have a question about rates or need help placing an order?

Call us: 1-866-374-6299

Hours: 7:00am - 9:00pm MST (Monday to Friday), 8:00am - 4:30pm (Saturday), Closed Sundays