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Guaranteed low rates with our Alberta natural gas and electricity plans.

Enjoy this fixed electricity rate until July 31, 2024, followed by a low rate of 10.59¢/kWh!*

 

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Our energy plans for your business are not one-size-fits-all.

Check out our energy plans for restaurants and learn how to make your business more energy efficient. 

 

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Your go-to resource for all things energy related in Alberta.

Want to know more about your energy options? Looking for ways to save on energy usage? We're here to help you make an educated decision.

 

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Bill delivery preferences are processed and updated immediately when changed. However, if the bill has already been processed then changes will take affect the next billing period. 

We understand that life happens and you may not always be able to pay on time. We offer payment extensions for 2 weeks on the 'Payment Extension' page located under the 'Payment information' ribbon. Or please feel free to contact us at  1-866-420-3174 to discuss this further. 

The mailing address associated with your account can be updated or changed on the 'Manage preferences' page located under the 'Profile' ribbon. From this page, select the account you would like to update to expand the section containing the mailing address associated with it. Click on the 'Edit' button to update or change your address and then save your changes. You will receive a pop-up window prompting you to review the changes and/or apply the new/updated mailing address to all accounts. 

Your bill will be processed within 1 - 3 business days of the receipt of your meter reads from the distributor made available online the following business day. 

Are you on a fixed or variable rate plan? We have more FAQs specifically for Direct Energy customers.

See more FAQs

Have a question about rates or need help placing an order?

Call us: 1-866-420-3174

Hours: 7:00am - 9:00pm MST (Monday to Friday), 8:00am - 4:30pm (Saturday), Closed Sundays