Please verify your service location to access this:
Please verify your service location to access this:
Choose your term, set up Auto Pay and enjoy more predictable monthly billing.
Check out our energy plans for restaurants and learn how to make your business more energy efficient.
Want to know more about your energy options? Looking for ways to save on energy usage? We're here to help you make an educated decision.
The only energy account app in Alberta‡—built to give you fast, easy access to bills, insights, rewards and more.
New to Direct Energy? Get an exclusive offer when you download the app.§
Sign up for fixed rates:
Direct Energy customer support:
Direct Energy Regulated Services sales & support:
Choose your term, set up Auto Pay and enjoy more predictable monthly billing.
Check out our energy plans for restaurants and learn how to make your business more energy efficient.
Want to know more about your energy options? Looking for ways to save on energy usage? We're here to help you make an educated decision.
The only energy account app in Alberta‡—built to give you fast, easy access to bills, insights, rewards and more.
New to Direct Energy? Get an exclusive offer when you download the app.§
Higher energy bills are often caused by:
Explore more information to understand your bill and home efficiency advice in our Learning Centre.
It's quick and easy! Just transfer your existing Direct Energy service online.
First, log in to your Online Account with your username and password. Once logged in, the "Transfer service" link should be on the top navigation menu. When you click that link, you'll receive prompts to provide the following information:
After you click the button to confirm your transfer information, you'll see plan options and the current rates for those plans in your new service area.
If you cannot process the transfer online or don't see the "Transfer service" link or the plan option you want, call Customer Service at 1-866-374-6299 for assistance. Moving within Canada? Find helpful moving tips.
If you’re thinking about switching energy providers, we recommend contacting your current provider to confirm your contract end date and ask about any cancellation or early exit fees that may apply.
In Alberta, you have the Freedom to Choose your natural gas or electricity services from a list of retailers; visit ucahelps.alberta.ca. This means you can explore different rate options, contract terms, and service features to find what works best for your needs and budget.
Direct Energy offers a variety of bill payment options such as Auto Pay and Average Billing.
You can also make payments via our 24-hour automated phone system. call the Customer Care line at 1-866-374-6299 .
The Government of Alberta also provides assistance programs which are listed here.
To access copies of your previous bills through your Online Account:
From your account overview:
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