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1-855-452-8869

Direct Energy customer support:

1-866-374-6299

Direct Energy Regulated Services sales & support:

1-866-420-3174
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A man and woman seated at a restaurant table, engaged in conversation over a meal.
A man and woman seated at a restaurant table, engaged in conversation over a meal.

Don't wait to save

Pair electricity and natural gas to enjoy low introductory rates until December 31, 2026.*

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Three people in a restaurant, gathered around a tablet, reviewing table layout.
Three people in a restaurant, gathered around a tablet, reviewing table layout.

Our energy plans for your business are not one-size-fits-all.

Check out our energy plans for restaurants and learn how to make your business more energy efficient. 

 

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Your go-to resource for all things energy related in Alberta.

Want to know more about your energy options? Looking for ways to save on energy usage? We're here to help you make an educated decision.

 

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The only energy account app in Alberta‡—built to give you fast, easy access to bills, insights, rewards and more.

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Billing and payments

Billing and payments

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If you haven’t chosen an energy retailer in Alberta, or your previous retailer is no longer supplying your service, you may automatically receive service from the default regulated provider for your area. Default regulated providers are location-based and vary across Alberta.

In some cases, energy service may still be active at a property even though no one has formally taken over responsibility for the account. When this happens, we may use property or land title records to identify the responsible party for the energy used at the site.

As a regulated energy provider, Direct Energy Regulated Services (DERS) supplies electricity and natural gas at rates reviewed and approved by the Alberta Utilities Commission (AUC), and manages billing and customer service for your account.

No. Regulated natural gas and regulated electricity services cannot be combined into one bill due to market, legal, and regulatory requirements in Alberta.

You can still conveniently manage both accounts through your Online Account, including viewing bills, setting up paperless billing, and enrolling in Auto Pay.

Add DIRECT ENERGY REGULATED SERVICES AB as your payee and use your account number as the payment reference.

For Scotiabank customers, the payee may appear as: DIRECT ENERGY REG. SERVICES.

Please note that payee names may vary slightly depending on your bank. Select the option that most closely matches Direct Energy Regulated Services.

Yes, you can pay your Direct Energy Regulated Services bill by cheque.

Please note: cheque payments are not recommended if your payment is close to the due date, mailed payments can take additional delivery time, and processing may take 3–5 business days after we receive your cheque. Delays may result in late payment charges if payment is not processed before the due date.

Yes. Your final Direct Energy Regulated Services bill reflects all electricity and/or natural gas used up to your service end date.

You may also receive bill adjustments up to 30–60 days after your move-out or service cancellation date. This typically happens when estimated meter readings are replaced with updated actual meter readings from your distributor.

If you’re struggling to pay your energy bill, we’re here to help.

You may qualify for:

  • Payment arrangements
  • Payment extensions
  • Financial assistance programs

Some customers may also qualify for payment plans that separate outstanding balances across multiple invoices to make repayment more manageable.

Learn more about available support options: Financial Support and Assistance.

A Pending Disconnection Notice (PDN) is issued when your account has an overdue balance that has remained unpaid, typically after approximately 45 days.

Once a PDN has been issued, customers generally have 17 days to pay the past-due balance or make payment arrangements to avoid service interruption.

To avoid disconnection, you can:

You may qualify for:

Some customers may also qualify for repayment plans that separate outstanding balances across multiple invoices to help make payments more manageable.

Please contact our Customer Care team as soon as possible to discuss available options.

 

Illustration of two individuals shaking hands, representing partnership and mutual understanding.
Illustration of two individuals shaking hands, representing partnership and mutual understanding.
Illustration of two individuals shaking hands, representing partnership and mutual understanding.

Are you on a fixed or variable rate plan? We have more FAQs specifically for Direct Energy customers.

See more FAQs

Have a question about rates or need help placing an order?

Call us: 1-866-374-6299

Hours: 7:00am - 9:00pm MST (Monday to Friday), 8:00am - 4:30pm (Saturday), Closed Sundays