Federal Carbon Tax

How does Auto Pay work?

Auto Pay automatically withdraws your payment each month. Credit card payments are processed on the bill due date.

Payments withdrawn from a bank account are processed approximately 2 business days before the due date to allow for banking processing times.

How do I sign up for Auto Pay?

You can enroll in Auto Pay through your Online Account or by submitting an Auto Pay form with your banking information or void cheque. Please note that completed forms must be submitted to our remittance department for processing.

Remittance email: DERSpayments@directenergy.ca

When is my Auto Pay payment withdrawn?

Credit card Auto Pay payments are processed on the due date. Bank account Auto Pay withdrawals are processed approximately 2 business days before the due date.

If your due date falls on a weekend or holiday, credit card payments may process on the next business day.

What if my banking information changes?

Submit a new Auto Pay form or update your details in your Online Account.

What is Average Billing?

Average Billing helps reduce seasonal energy bill spikes by spreading your energy costs more evenly throughout the year.

Customers must have at least 2 months of billing history to enroll. If a site has no prior consumption history with Direct Energy Regulated Services, customers may need to wait a minimum of 20 days before enrolling.

Learn more about Average Billing.

When can I enroll in Average Billing?

You must have at least 2 months of usage history before enrolling.

What is a deferred balance?

A deferred balance is the difference between your actual energy usage and your estimated Average Billing payment amount.

Your projected annual energy costs are estimated, divided across 12 months, and added to your monthly bill amount. If your actual usage differs from the estimated amount, the difference appears as a deferred balance or credit adjustment on your account.

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