You deserve an energy partner you can count on.

At Direct Energy, we believe the smartest approach is the most straightforward one. We are here to take the complexity out of energy plans and home services.


Like our name, we're direct in everything we do – from the energy plans we offer to the helpful customer service we deliver.

Cheerful family at home sitting on sofa listening to daughter. Happy couple with two girls relaxing at home together. Smiling indian parents talking to their daughter at home in the living room.

Why choose us?

For over 20 years, Direct Energy has been one of North America’s largest providers of electricity, natural gas, and renewable energy solutions, serving the homes and businesses of Alberta with pride. Every day, we work hard to earn the trust and business of our customers, offering a range of energy plans and products tailored to meet individual needs. If your needs evolve, we’re right here to guide you through the changes.

We’re anything but one-size-fits-all. Our variety of options and easy-to-use tools are designed to empower you with the ability to track, understand, and manage your energy usage effectively. We aim to provide insights that help you make smarter decisions, increase efficiency, reduce consumption and save money.

Our relationship with you is built on trust. We commit to delivering clear, accurate information and maintaining open communication throughout your energy journey. No surprises, just consistent and reliable guidance.

As an Equal Opportunity Employer (EEO) and one of Alberta's Top Employers, we ensure that our workplace is as diverse and inclusive as the communities we serve. We’re committed to providing equal opportunities for all to thrive and succeed with us.

Have a question or need some expert energy advice? We’re here with answers and ready to point you in the right direction, helping you feel informed and empowered every step of the way.

Everyday innovation

Who says a smarter space has to be all about complicated, high-tech gadgets? We believe in making your life easier, not harder. Our everyday innovations help steer your home or business towards better energy efficiency, enhanced functionality and potential bill savings. We offer tools and resources that are practical, easy to use and blend right into your daily routine. Living a connected lifestyle should be as straightforward as enjoying your morning coffee.

Greater good

Just like adjusting your thermostat can make a difference on your energy consumption, even the smallest acts can make a big impact on the environment, our communities, and folks who could use a helping hand. We're big believers in both grand gestures and little acts of kindness. Our corporate philosophy is all about fostering responsibility, whether it’s through our sustainability policies, team-driven initiatives or the charities we support wholeheartedly.

Working at Direct Energy

We’re always looking ahead, not just for our customers but for our team too. When you bring your talent and dedication to us, we're committed to investing in your growth and development. No matter where you are in your career, we have unique opportunities waiting for you. We welcome motivated professionals from all walks of life to discover how you can grow and make a difference with our teams. Come see what you can achieve with us!

Not a Direct Energy customer?

Check out our current offers and special incentives!

Have a question about a plan or need help placing an order?

Call us: 1-866-374-6299

Hours: 7:00am - 9:00pm MST (Monday to Friday), 8:00am - 4:30pm (Saturday), Closed Sundays

To enroll, you will need:

  • To be the person named on the utility account
  • Your service address
  • Your billing address (if different)
  • Your contact details including email address
  • To be over the age of 18