Please verify your service location to access this:
Please verify your service location to access this:
Feel the free when you choose a 2-year bundled plan.*
Check out our energy plans for restaurants and learn how to make your business more energy efficient.
Want to know more about your energy options? Looking for ways to save on energy usage? We're here to help you make an educated decision.
The only energy account app in Alberta‡—built to give you fast, easy access to bills, insights, rewards and more.
New to Direct Energy? Get an exclusive offer when you download the app.§
Sign up for fixed rates:
Direct Energy customer support:
Direct Energy Regulated Services sales & support:
Feel the free when you choose a 2-year bundled plan.*
Check out our energy plans for restaurants and learn how to make your business more energy efficient.
Want to know more about your energy options? Looking for ways to save on energy usage? We're here to help you make an educated decision.
The only energy account app in Alberta‡—built to give you fast, easy access to bills, insights, rewards and more.
New to Direct Energy? Get an exclusive offer when you download the app.§
Customer support for Direct Energy Regulated Services
Manage your regulated energy account, pay your bill and get help quickly through self-serve or our support team.
Customer support for Direct Energy Regulated Services
Manage your regulated energy account, pay your bill and get help quickly through self-serve or our support team.
Select your energy service to see support options tailored to you.
Default rate, Rate of Last Resort (RoLR) and regulated services.
Not sure which service you have? Check your bill or log in to your account to confirm. Default Supply customers can access dedicated support here.
Manage billing, payments and regulated rate questions quickly online.
Learn more about regulated rates, distribution fees, and how your bill works.
Choose the best way to get help with your regulated energy account.
Find quick answers to billing, payment and regulated account questions.
You can pay your regulated electricity or natural gas bill through your Online Account, pre-authorized debit, credit card and other quick-pay options or available banking options. Payment methods are listed on your bill.
If your regulated energy bill is higher than expected, it may be due to one or more of the following:
Distribution and transmission charges are approved by the Alberta Utilities Commission (AUC) and billed by Direct Energy Regulated Services on behalf of your distributor. Refer to the “Current distributor and government charges” section of your bill for details or online for details.
The Rate of Last Resort is the regulated electricity rate approved by the Alberta Utilities Commission (AUC).
Your bill may include:
Distribution and transmission charges are approved by the Alberta Utilities Commission (AUC) and billed by Direct Energy Regulated Services on behalf of your distributor.
Your local distributor also provides the meter readings and usage information used to generate your bill.
You may enroll in pre-authorized debit, make one-time online payments or use banking options listed on your bill. Financial assistance programs may be available depending on eligibility.
If you are having difficulty paying, financial assistance plans may be available to help spread your balance across future bills. Once an arrangement is set up or payment is made, your account status is updated accordingly. You may also explore provincial or community support programs.
You can start, cancel or transfer your Direct Energy Regulated Services service online or through our Customer Care team.
Start service | Sign up for a new electricity or natural gas account online or contact Customer Care to set up service.
Cancel service | Contact Customer Care and provide your requested stop date and a forwarding mailing address so we can send your final bill.
Transfer service | You can transfer Direct Energy Regulated Services service online through your Online Account. Once logged in, select “Transfer service” and provide:
If you cannot complete the transfer online, contact Customer Care for assistance.
Select “Forgot password” on the login page to reset your credentials using your registered email address.
Find answers tailored to your energy account type.
Default rate, Rate of Last Resort (RoLR), and regulated services.
ATCO Electric LTD
Fortis Alberta
City of Lethbridge
Municipality of Crowsnest Pass
ENMAX Power Corporation
Town of Fort Macleod
EPCOR Distribution Inc.
Town of Panoka
