Choose from one of our easy bill payment options


Payment options

Pay online through your account

Pay your bill and manage your Direct Energy account through your Online Account Manager.

Make a one-time payment

No time to log in? Pay your bill right now through our fastest payment method!

Sign up for Auto Pay

Set up Auto Pay to avoid missing a payment and late fees.

Pay by phone

Call our automated phone system to pay your bill at your convenience, 24/7/365.

Direct Energy customers:

Pay by mail

Direct Energy
P.O. Box 1515, Station M
Calgary, AB T2P 4K2

Write your cheque or money order payable to Direct Energy. Be sure and write your account number on your check or money order.

Pay by bank

Contact your bank or financial institution for details. Set up payments as "Direct Energy" from the list of payees listed on your account.

Average Billing

Average Billing allows you to pay a rolling average monthly amount, spreading your energy costs throughout the year and making it more manageable. 

Multiple sites payment allocation form

Need to make a payment for more than one account? Download and fill out this form to pay for multiple accounts with one cheque. Remember to send to the address on the back of the first page of your bill.

Assistance programs

Financial assistance may be available for consumers experiencing financial difficulty in paying their utility invoices. Learn more about available resources in Alberta.

Save time and avoid late fees when you sign up for Auto Pay!

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Your Direct Energy energy bill will be deducted electronically from your credit card or bank account each month with this free service. Plus, you may be eligible for additional perks if you use your credit card.*

You'll also save on postage and cheque-writing costs, and your payments will always be on time, even when you're away from home.

*Credit card bonus offers will depend on the terms and conditions of the credit card company.

Just switched to Direct Energy as your energy provider?

Please note that you will receive your first bill approximately 30 days after we receive the necessary account information from your local utility. We will send out your bill once per month. If you have not received a recent bill from us, please call us at 1-866-374-6299 for assistance.

Bill Payment Options

If you are unable to pay the complete amount of your current bill, you may qualify to pay in installments on an overdue balance until payment is complete.
Contact Customer Service to discuss your situation.

Have a question about a plan or need help placing an order with Direct Energy?

Call us: 1-866-374-6299

Have a question or need help placing an order with Direct Energy Regulated Services?

Call us: 1-866-420-3174

Customer Service Hours: 7:00am - 9:00pm MST (Monday-Friday), 8:00am - 4:30pm MST (Saturday), Closed Sundays