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USAPLEASE BE ADVISED: While we upgrade our systems, access to the Direct Energy website, your Online
Account, and our call centre will be unavailable from 3:30pm Friday, October 6th until 7 am on Tuesday, October 10th. We apologize for any inconvenience this may cause.
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I can't afford this bill. Are there any options for me?
Absolutely! Direct Energy supports our customers and offers several ways to assist with managing your balance. We offer:
- Payment Arrangements (Log in to your Online Account or call 1-866-374-6299)
- Payment Extension (Log in to your Online Account or call 1-866-374-6299)
- In the future, you might consider our Budget Billing Plan as well.
There are many helpful agencies that offer financial assistance for our customers, please visit www.directenergy.ca/alberta/financial-support.
High Bill FAQs
I'm on the Budget Billing plan and my bill has increased. Will this continue to happen?
Budget billing is a great plan to help your bill amount remain consistent each month. There are a few possible reasons why your budget amount may change: Past due payments or payment not yet received from your last bill Budget...
How can I lower my energy consumption?
Listed below are helpful energy tips that could help reduce your energy consumption: Unplug unused appliances Maintain or upgrade your furnace and AC unit Switch to LED lightbulbs Wash clothes in cold water Add motion sensors or...
Why has my bill increased so much from last month?
A typical residential customer during the month of January consumes 20 GJ per month. Extraordinary cold spells coupled with more time spent at home could typically contribute to higher usage (above the average of 20 GJ/month). You...
I can't afford this bill. Are there any options for me?
Absolutely! Direct Energy supports our customers and offers several ways to assist with managing your balance. We offer: Payment Arrangements (Log in to your Online Account or call 1-866-374-6299) Payment Extension (Log...
How does the Federal Carbon Tax charge affect my bill?
The Federal Carbon Tax is part of the federal government's carbon pollution pricing system. It applies to fuels that emit greenhouse gases when combusted, including natural gas. It took effect in Alberta on January 1, 2020 and...
What are distributor and flow through charges?
Distributor charges are costs related to bringing the energy to your home (natural gas pipelines and/ or electricity wires). These rates are calculated and charged by your distribution company and are the same regardless of the...
