I can't afford this bill. Are there any options for me?

Absolutely! Direct Energy supports our customers and offers several ways to assist with managing your balance. We offer:

Payment Arrangements (Online account management / automated system)
Payment extension (Online account management / automated system)
In the future, you might consider our Budget Billing Plan as well

Please visit www.directenergy.ca/alberta/customer-support/bill-payment-options to explore more details.

We put together a guide to address any further questions you may have about your high bill. View it here.

Want to contact a customer care representative?

Please visit Contact Us and select your state or province of residence to view the contact information for your area.

Contact Us

All customers are free to purchase natural gas services from the default supply provider or from a retailer of their choice and to purchase electricity services from the regulated rate provider or from a retailer of their choice. The delivery of natural gas and electricity to you is not affected by your choice. If you change who you purchase natural gas services or electricity services from, you will continue receiving natural gas and electricity from the distribution company in your service area. For a current list of retailers you may choose from, visit www.ucahelps.gov.ab.ca or call 310-4822 (toll free in Alberta).