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for Utility Payment Deferral Program information and other helpful COVID-19 resources.
I can't afford this bill. Are there any options for me?
Absolutely! Direct Energy supports our customers and offers several ways to assist with managing your balance. We offer:
- Payment Arrangements (Online account management / automated system)
- Payment extension (Online account management / automated system)
- In the future, you might consider our Budget Billing Plan as well
Please visit www.directenergy.ca/alberta/customer-support/bill-payment-options to explore more details.
We put together a guide to address any further questions you may have about your high bill. View it here.
Want to contact a customer care representative?
Please visit Contact Us and select your state or province of residence to view the contact information for your area.