Some parts of our website may not be compatible with Internet Explorer. For the best experience on our site, please visit us on Google Chrome, Firefox, Safari, or Microsoft Edge.
×
Click here for Utility Payment Deferral Program information and other helpful COVID-19 resources. ×

I can't afford this bill. Are there any options for me?

Absolutely! Direct Energy supports our customers and offers several ways to assist with managing your balance. We offer:

  • Payment Arrangements (Online account management / automated system)
  • Payment extension (Online account management / automated system)
  • In the future, you might consider our Budget Billing Plan as well

Please visit www.directenergy.ca/alberta/customer-support/bill-payment-options to explore more details.

We put together a guide to address any further questions you may have about your high bill. View it here.

Want to contact a customer care representative?

Please visit Contact Us and select your state or province of residence to view the contact information for your area.

Contact Us