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The key differences between regulated and competitive energy services are how rates are set, contract terms, and plan features.

Competitive energy (Direct Energy): Competitive retailers set their own energy rates based on market conditions. These plans often include fixed-rate contracts, typically with terms of one to five years. Competitive plans may also include additional incentives or promotions, such as bill credits or rewards, which are not offered under regulated services.

Regulated energy (Direct Energy Regulated Services): Regulated rates are reviewed and approved by the Alberta Utilities Commission (AUC). Customers can choose a regulated retailer without signing a contract. Regulated providers also act as the default option for customers who are not enrolled in a competitive plan.

For electricity, the Rate of Last Resort (RoLR) provides a regulated rate that is set for up to two years.

An energy supplier is the same as an energy retailer. Direct Energy and Direct Energy Regulated Services are energy suppliers and retailers.

Being a supplier and a retailer means we can purchase electricity and natural gas on our customers' behalf in the energy marketplace. With Direct Energy Regulated Services, we supply it at a regulated rate reviewed and approved by the Alberta Utilities Commission and with Direct Energy, we provide competitive fixed-rate plans for longer term price protection.

In addition, Direct Energy offers variable products with different terms and initiatives. Both companies also provide retail services, including billing and customer service.

An energy distributor, such as ATCO Gas and ATCO Electric, owns the infrastructure and distribution systems that transport natural gas or electricity to consumers' homes or businesses. With AUC approval, energy distributors set the delivery charge rates on the lower part of your bill. Distributors are also responsible for responding to emergencies or outages.

An energy distributor, such as ATCO Gas and ATCO Electric, owns the infrastructure and distribution systems that directly transport natural gas or electricity to consumers' homes or businesses. 

They own equipment like pipelines, wires, poles, and transformers that move the energy to you and convert it to a pressure or voltage that suits your needs. 

With the Alberta Utilities Commission (AUC) approval, energy distributors set the delivery charge rates on the lower part of your bill. Distributors are also responsible for connections, disconnections, and responding to emergencies or outages.

All Albertans can receive electricity or natural gas from their area’s regulated energy service provider, such as Direct Energy Regulated Services.

Customers in Alberta also have the freedom to choose natural gas or electricity services from a list of retailers. Competitive retailers, such as Direct Energy, offer different plans including fixed-rate options.

To view a list of energy retailers in Alberta, visit ucahelps.alberta.ca or call 310-4-UCA (310-4822) toll-free within Alberta, or 780-644-5130 if you are outside the province.

Direct Energy Regulated Services provides natural gas service to most of Alberta and electricity service to Northern and East-Central Alberta. To see if we can serve you, view our map and enter your municipality.

The key differences between regulated and competitive energy services are how rates are set, contract terms, and plan features.

Competitive energy (Direct Energy): Competitive retailers set their own energy rates based on market conditions. These plans often include fixed-rate contracts, typically with terms of one to five years. Competitive plans may also include additional incentives or promotions, such as bill credits or rewards, which are not offered under regulated services.

Regulated energy (Direct Energy Regulated Services): Regulated rates are reviewed and approved by the Alberta Utilities Commission (AUC). Customers can choose a regulated retailer without signing a contract. Regulated providers also act as the default option for customers who are not enrolled in a competitive plan.

For electricity, the Rate of Last Resort (RoLR) provides a regulated rate that is set for up to two years.

Didn't find the information you were looking for? We have more FAQs specifically for our regulated customers.  

See more FAQs

Have a question about a plan or need help placing an order?

Call us: 1-866-374-6299

Hours: 7:00am - 9:00pm MST (Monday to Friday), 8:00am - 4:30pm (Saturday), Closed Sundays

To enroll, you will need:

  • To be the person named on the utility account
  • Your service address
  • Your billing address (if different)
  • Your contact details including email address
  • To be over the age of 18