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In Alberta, you can choose between a regulated or competitive provider to energize your home or business.
Direct Energy Regulated Services is a regulated retailer. That means a government body called the Alberta Utilities Commission (AUC) regulates our rates and services. First, the AUC approves our plans for setting our gas and electricity rates. Then, every month they ensure that our rates reflect market conditions and meet the requirements of those price-setting plans.
Direct Energy is a competitive retailer that is able to set prices according to the market and offer different rate types and terms. That means DE can offer fixed-rate contracts for natural gas and electricity. In a fixed-rate plan, rates will not change during the contract term.
Both energy solutions will provide natural gas and electricity to help power your home or business. However, they are different regarding signing up, contracts and rates.
Read more about the differences between Direct Energy and Direct Energy Regulated Services.
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Pay your bill
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Contact usSign up for fixed rates: 1-855-452-8869Direct Energy customer support: 1-866-374-6299Direct Energy Regulated Services sales & support: 1-866-420-3174
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Plans for home
Guaranteed low rates with our Alberta natural gas and electricity plans.
Enjoy this fixed electricity rate until July 31, 2024, followed by a low rate of 10.59¢/kWh!*
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Plans for business
Our energy plans for your business are not one-size-fits-all.
Check out our energy plans for restaurants and learn how to make your business more energy efficient.
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Learning centre
Your go-to resource for all things energy related in Alberta.
Want to know more about your energy options? Looking for ways to save on energy usage? We're here to help you make an educated decision.
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My account
Guaranteed low rates with our Alberta natural gas and electricity plans.
Enjoy this fixed electricity rate until July 31, 2024, followed by a low rate of 10.59¢/kWh!*
Our energy plans for your business are not one-size-fits-all.
Check out our energy plans for restaurants and learn how to make your business more energy efficient.
Your go-to resource for all things energy related in Alberta.
Want to know more about your energy options? Looking for ways to save on energy usage? We're here to help you make an educated decision.
Please verify your service location to access this: