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Sign up for fixed rates:

1-855-452-8869

Direct Energy customer support:

1-866-374-6299

Direct Energy Regulated Services sales & support:

1-866-420-3174
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A man and woman seated at a restaurant table, engaged in conversation over a meal.
A man and woman seated at a restaurant table, engaged in conversation over a meal.

Don't wait to save

Pair electricity and natural gas to enjoy low introductory rates until December 31, 2026.*

Direct to offer
Three people in a restaurant, gathered around a tablet, reviewing table layout.
Three people in a restaurant, gathered around a tablet, reviewing table layout.
Three people in a restaurant, gathered around a tablet, reviewing table layout.

Our energy plans for your business are not one-size-fits-all.

Check out our energy plans for restaurants and learn how to make your business more energy efficient. 

 

Learn how

Your go-to resource for all things energy related in Alberta.

Want to know more about your energy options? Looking for ways to save on energy usage? We're here to help you make an educated decision.

 

Visit our learning centre

Meet our new app

The only energy account app in Alberta‡—built to give you fast, easy access to bills, insights, rewards and more.

New to Direct Energy? Get an exclusive offer when you download the app.§

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Sign up for Auto Pay!

Set up Auto Pay to avoid missing a payment and late fees.

 

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Bill delivery preferences are processed and updated immediately when changed. However, if the bill has already been processed then changes will take affect the next billing period.

You may conveniently cancel your Auto Pay online by accessing the Auto Pay page under the 'Payment information' ribbon. After accessing the Auto Pay page, simply choose the account you would like to cancel the plan for, accept the 'Terms and conditions', and then click 'Cancel this Auto Pay now.'

You can also disable autopay by clicking on the "Manage" button in your online account.

We understand that life happens and you may not always be able to pay on time. We offer payment extensions for 2 weeks on the 'Payment Extension' page located under the 'Payment information' ribbon. Or feel free to contact us at 1-866-374-6299 to discuss this further.

The mailing address associated with your account can be updated on the ‘Manage preferences’ page under the ‘Profile’ section. From there, select the account you’d like to update to expand the details, then click ‘Edit’ to update your mailing address and save your changes. You’ll see a pop-up prompting you to review your updates and choose whether to apply the new address to all accounts.

You can also update your mailing address from the Account Summary page by selecting your account and editing the address within the account details section.

Your bill will be processed within 1 - 3 business days of the receipt of your meter reads from the distributor made available online the following business day.

Didn't find the information you were looking for? We have more FAQs specifically for our regulated customers.  

See more FAQs

Have a question about a plan or need help placing an order?

Call us: 1-866-374-6299

Hours: 7:00am - 9:00pm MST (Monday to Friday), 8:00am - 4:30pm (Saturday), Closed Sundays

To enroll, you will need:

  • To be the person named on the utility account
  • Your service address
  • Your billing address (if different)
  • Your contact details including email address
  • To be over the age of 18