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Sign up for fixed rates:

1-855-452-8869

Direct Energy customer support:

1-866-374-6299

Direct Energy Regulated Services sales & support:

1-866-420-3174
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Young man jumping in river from deck. He is jumping with pink flamingo swimming float.
Young man jumping in river from deck. He is jumping with pink flamingo swimming float.

Feel the free with 2 FREE months of electricity.*

Don't pay for electricity in November and December* with our 2-year fixed-rate plan.

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Our energy plans for your business are not one-size-fits-all.

Check out our energy plans for restaurants and learn how to make your business more energy efficient. 

 

Learn how

Your go-to resource for all things energy related in Alberta.

Want to know more about your energy options? Looking for ways to save on energy usage? We're here to help you make an educated decision.

 

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My Rewards

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My Rewards is one stop shop designed to make it easy for you to see how you are rewarded as a Direct Energy customer. Accessible through your Online Account, your My Rewards dashboard provides a centralized view of your rewards and available offers.

With My Rewards, you can:

  • View rewards you’ve already received.
  • See upcoming rewards within the next 60 days.
  • Access an itemized breakdown of your rewards history.
  • Explore exclusive deals and programs, such as our Refer a Friend Program and Green energy options, to maximize your benefits.

Log in to your Online Account and select “My Rewards” from the “I want to” drop-down menu located in the top right corner.

Upcoming rewards will appear in your dashboard once they are within 60 days of being issued. Check back regularly to track your rewards as they approach.

No action is required. Rewards are either automatically sent to you or directly applied to your bill.

Yes. At the bottom of your My Rewards dashboard, you can find a detailed breakdown of all rewards you’ve received under My Rewards History. Please note: upcoming rewards will not appear in this section until they are issued.

Rewards vary depending on your plan and activity. If your dashboard shows no current rewards, you can start earning by participating in programs like Refer a Friend or taking advantage of Green product incentives, both of which are accessible from your dashboard.

Your dashboard displays rewards associated with your current plan. Rewards earned from previous plans will not appear in your current dashboard.

My Rewards is available exclusively to Direct Energy customers and is not offered through Direct Energy Regulated Services.

Didn't find the information you were looking for? We have more FAQs specifically for our regulated customers.  

See more FAQs

Have a question about a plan or need help placing an order?

Call us: 1-866-374-6299

Hours: 7:00am - 9:00pm MST (Monday to Friday), 8:00am - 4:30pm (Saturday), Closed Sundays

To enroll, you will need:

  • To be the person named on the utility account
  • Your service address
  • Your billing address (if different)
  • Your contact details including email address
  • To be over the age of 18