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Sign up for fixed rates:

1-855-452-8869

Direct Energy customer support:

1-866-374-6299

Direct Energy Regulated Services sales & support:

1-866-420-3174
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A man and woman seated at a restaurant table, engaged in conversation over a meal.
A man and woman seated at a restaurant table, engaged in conversation over a meal.

Don't wait to save

Pair electricity and natural gas to enjoy low introductory rates until December 31, 2026.*

Direct to offer
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Three people in a restaurant, gathered around a tablet, reviewing table layout.
Three people in a restaurant, gathered around a tablet, reviewing table layout.

Our energy plans for your business are not one-size-fits-all.

Check out our energy plans for restaurants and learn how to make your business more energy efficient. 

 

Learn how

Your go-to resource for all things energy related in Alberta.

Want to know more about your energy options? Looking for ways to save on energy usage? We're here to help you make an educated decision.

 

Visit our learning centre

Meet our new app

The only energy account app in Alberta‡—built to give you fast, easy access to bills, insights, rewards and more.

New to Direct Energy? Get an exclusive offer when you download the app.§

Unlock your offer

Sign up for Auto Pay!

Set up Auto Pay to avoid missing a payment and late fees.

 

Auto Pay
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Paying your bill

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Direct Energy offers a variety of bill payment options such as Auto Pay and Average Billing.

You can also make payments via our 24-hour automated phone system. call the Customer Care line at 1-866-374-6299 .

The Government of Alberta also provides assistance programs which are listed here.

You may cancel or change your automatic bank withdrawl payment provided that Direct Energy receives at least 10 days written notice prior to the next scheduled debit.

You may obtain a sample cancellation form, or more information about cancelling your bank draft agreement at your financial institution or online here. We'll do the rest. You can also cancel your payment through your Online Account when you click into "Manage Payments."

Additionally, you can conveniently cancel your Auto Pay online by accessing the Auto Pay page under the 'Payment information' ribbon. After accessing the Auto Pay page, simply choose the account you would like to cancel the plan for, accept the 'Terms and conditions', and then click 'Cancel this Auto Pay now.'

Typically, a billing cycle is approximately 27 to 35 days depending on the month and on the timeframe in which Direct Energy receives meter reads from your distributor.

The length of your billing cycle may vary slightly each month. Typically a billing cycle for customers are 28-35 days.

It is not possible to create a Payment Extension online for a final bill. If you need assistance, contact our Direct Energy Customer Care line at 1-866-374-6299 for more information.

Didn't find the information you were looking for? We have more FAQs specifically for our regulated customers.  

See more FAQs

Have a question about a plan or need help placing an order?

Call us: 1-866-374-6299

Hours: 7:00am - 9:00pm MST (Monday to Friday), 8:00am - 4:30pm (Saturday), Closed Sundays

To enroll, you will need:

  • To be the person named on the utility account
  • Your service address
  • Your billing address (if different)
  • Your contact details including email address
  • To be over the age of 18