Customer care

We're here whenever you need us.

If you have questions about your service, billing, or any other concerns, we're here to help.

Direct Energy

For your home

Account numbers starting with 78

Phone: 1-866-374-6299
Fax: 1-866-374-6199

Mailing address:
Direct Energy
PO Box 1515, STN M,
Calgary, AB T2P 4K2

For your business

Commercial electricity & gas:
Account numbers starting with 64
Phone: 1-866-867-8167 (Mon - Fri, 8:00am - 6:00pm MST)


Default Supply

Customer support:
Account numbers starting with 21
Phone: 1-866-465-1262

Mailing address:
Direct Energy Default Supply
PO Box 1510, STN Central,
Calgary, AB T2P 2L6


Direct Energy Regulated Services

For home and commercial

Account numbers starting with 76 or 77

Phone: 1-866-420-3174
Fax: 1-877-420-3777

Mailing address:
Direct Energy Regulated Services
PO Box 1520, STN M,
Calgary, AB T2P 5R6

Direct Energy bills 101

Understanding your bill

Do you have questions about your natural gas or electricity bill? Learn how your energy costs are calculated and understand the various sections of your bill. 

Learn more

Bill payment options

You can pay your bill online, by mail, through Auto Pay, or choose from multiple payment options. We also offer assistance programs to help you manage your Direct Energy account.

View options

Sign up for your Online Account

Here is an easy step-by-step guide to sign up for your Direct Energy Online Account.

Go to steps

Avoid utility scams

Don't get scammed. Avoid fraudulent messages that ask you to click on a link or reply to a message.

Payments made easy

Average Billing

Average Billing allows you to pay a rolling average monthly amount, spreading your energy costs throughout the year and making it more manageable. 

Auto Pay

Save on postage and cheque-writing costs, and your payments will always be on time, even when you're away when you sign up for Auto Pay. For more details about Auto Pay visit our Payment Options page.

Received a notice and don't know what to do?

No service notice

If you’ve received a No Service Notice from Direct Energy, we are here to help you. You can make a payment through your Online Account or reach out to us for other options. 

Avoid disconnection

If you’ve received a Disconnection Notice from Direct Energy Regulated Services, we are here to help you. You can make a payment through your Online Account or reach out to us for other options. 

Multiple sites

If you want to consolidate multiple sites into one account, please download the appropriate form and send it in with your payment. 

Direct Energy

Direct Energy Regulated Services

Still need help?

If you need more information, please feel free to contact us directly. We are available to answer your questions and look forward to speaking with you.

Have a question about a plan or need help placing an order with Direct Energy?

Call us: 1-866-374-6299

Have a question or need help placing an order with Direct Energy Regulated Services?

Call us: 1-866-420-3174

Customer Service Hours: 7:00am - 9:00pm MST (Monday-Friday), 8:00am - 4:30pm MST (Saturday), Closed Sundays