Federal Carbon Tax

What’s happening to the Federal Carbon Tax?

You can find the most up-to-date information in your Online Account or contact customer support if you need help.

Will I still see Federal Carbon Tax charges on my bill after April 1, 2025?

You can find the most up-to-date information in your Online Account or contact customer support if you need help.

What should I do if I see a Federal Carbon Tax charge on my April bill?

You can find the most up-to-date information in your Online Account or contact customer support if you need help.

What’s happening to the Canada Carbon Rebate?

You can find the most up-to-date information in your Online Account or contact customer support if you need help.

Where will I see the charge on my bill?

You can find the most up-to-date information in your Online Account or contact customer support if you need help.

Where does the money I am paying for the Federal Carbon Tax go? Does Direct Energy keep it?

You can find the most up-to-date information in your Online Account or contact customer support if you need help.

Who do I talk to if I have specific questions about the Federal Carbon Tax?

You can find the most up-to-date information in your Online Account or contact customer support if you need help.

Didn't find the information you were looking for? We have more FAQs specifically for our regulated customers.  

Have a question about a plan or need help placing an order?

Call us: 1-866-374-6299

Hours: 7:00am - 9:00pm MST (Monday to Friday), 8:00am - 4:30pm (Saturday), Closed Sundays


To enroll, you will need:

  • To be the person named on the utility account
  • Your service address
  • Your billing address (if different)
  • Your contact details including email address
  • To be over the age of 18