Utility issues

How do I report a power outage or natural gas leak?

If you have an emergency (like a power outage or natural gas leak), please locate your local distribution company on your bill and contact them immediately. 

Electricity Distributor Natural Gas Distributor
ATCO Electric LTD 
1-800-668-5506
Apex Utilities Inc. 
1-866-222-2068
City of Lethbridge 
1-403-320-3940
ATCO Gas & Pipelines Ltd. 
1-800-511-3447
ENMAX Power Corporation 
1-403-514-6100
 
EPCOR Distribution Inc. 
1-780-412-4500
 
Fortis Alberta 
1-866-310-9473
 
Municipality of Crowsnest Pass 
1-403-562-2021
 
Town of Fort Macleod 
1-403-308-0735
 
Town of Panoka 
1-403-783-4431
 

To make sure your household is prepared for a prolonged power outage, consider these safety tips and plan ahead.

Learn how to detect a natural gas leak in your home and what to do if it occurs.

Didn't find the information you were looking for? We have more FAQs specifically for our regulated customers.  

Have a question about a plan or need help placing an order?

Call us: 1-866-374-6299

Hours: 7:00am - 9:00pm MST (Monday to Friday), 8:00am - 4:30pm (Saturday), Closed Sundays


To enroll, you will need:

  • To be the person named on the utility account
  • Your service address
  • Your billing address (if different)
  • Your contact details including email address
  • To be over the age of 18