menu icon
Fixed-rate plans Regulated rates
Select Service Location Select service location
Log in
Shop now
Select Service Location Select service location
Pay your bill Log in

Sign up for fixed rates:

1-855-452-8869

Direct Energy customer support:

1-866-374-6299

Direct Energy Regulated Services sales & support:

1-866-420-3174

Limited time offer on 2-Year Plans!

Get a fixed-rate with no commitment. Switching takes less than 5 minutes, and you can cancel anytime without penalty.

View offer
Three people in a restaurant, gathered around a tablet, reviewing table layout.

Our energy plans for your business are not one-size-fits-all.

Check out our energy plans for restaurants and learn how to make your business more energy efficient. 

 

Learn how

Your go-to resource for all things energy related in Alberta.

Want to know more about your energy options? Looking for ways to save on energy usage? We're here to help you make an educated decision.

 

Visit our learning centre

Sign up for Auto Pay!

Set up Auto Pay to avoid missing a payment and late fees.

 

Auto Pay
Skip to main content

Gas safety tips to protect your family and home

Learn how to detect a natural gas leak in your home and what to do if it occurs.

Let's get started

Do you smell gas?

Learn what to do if you suspect a natural gas leak.

Time is of the essence when reporting a gas leak or outage. These situations can quickly become emergencies, putting you and your family's safety at risk if the gas leak is not handled correctly. That's why it's essential to know what to do in the event of a suspected gas leak or outage.

 

Do: Don't:
  • learn how to detect the signs of a natural gas leak in your home.  Do you smell rotten eggs, hear hissing sounds, notice higher-than-normal gas usage or experience physical symptoms (i.e., headache, dizziness, nausea)? 
  • evacuate as soon as you can. 
  • call 911 immediately if you think you’ve been exposed to natural gas and wait for help.
  • know how to shut off natural gas in your home to prevent additional exposure to gas.
  • contact your local utility company if you suspect a natural gas leak in your home.
  • stay indoors, please evacuate as soon as possible.
  • try to repair the leak on your own; always contact a professional.
  • use phones, light switches or electronic devices inside the house. Any use of electricity can cause a spark that may ignite the leaked gas.
  • use matches or lighters. Any open flame could cause an explosion.
  • keep windows and doors closed; accumulated natural gas could make the situation worse.
Photo of a carbon monoxide detector
Photo of a carbon monoxide detector
Photo of a carbon monoxide detector

For more information on gas safety and carbon monoxide detectors, visit our Learning Centre.

Gas safety tips blog

Contact your utility to report a power outage or natural gas leak in your area

Direct Energy is your retail energy supplier responsible for your energy rate and plan term. However, in a power-related emergency, we recommend you call the local utility company in your area to report an outage.

For your convenience, we've listed the contact information for all utility companies in our service areas. If you're experiencing a power outage or have a natural gas emergency, locate the number for your local utility company on your bill or call the number listed below.

close up of pot on natural gas burner
close up of pot on natural gas burner
close up of pot on natural gas burner

 

 

Natural gas distributor
Apex Utilities Inc.
1-866-222-2068
ATCO Gas & Pipelines Ltd.
1-800-511-3447
Hand with flightlight shining an electrical panel
Hand with flightlight shining an electrical panel
Hand with flightlight shining an electrical panel

 

 

Electricity supplier
ATCO Electric LTD
1-800-668-5506		 Fortis Alberta
1-866-310-9473
City of Lethbridge
1-403-320-3940		 Municipality of Crowsnest Pass
1-403-562-2021
ENMAX Power Corporation
1-403-514-6100		 Town of Fort Macleod
1-403-308-0735
EPCOR Distribution Inc.
1-780-412-4500		 Town of Panoka
1-403-783-4431

For more information on hazards in Alberta, contact your municipality or community's Director of Emergency Management or the Alberta Emergency Management Agency at 780-422-9000 (Dial 310-0000 for toll-free access outside Edmonton). You can also visit https://www.alberta.ca/alberta-emergency-management-agency.aspx .

Don't be left in the dark

Learn how to keep your family and home safe during a power outage.

Read the blog post

Have a question about a plan or need help placing an order?

Call us: 1-866-374-6299

Hours: 7:00am - 9:00pm MST (Monday to Friday), 8:00am - 4:30pm (Saturday), Closed Sundays

To enroll, you will need:

  • To be the person named on the utility account
  • Your service address
  • Your billing address (if different)
  • Your contact details including email address
  • To be over the age of 18