Signing up with Direct Energy

Can I switch my service to Direct Energy if I am on a contract with another energy company?

We recommend contacting your current energy provider to ask about your contract expiration date and if they have a cancellation policy for switching to another company.

Are there any fees required to sign up with Direct Energy?

There are no enrollment fees to choose us as your electricity and natural gas company; you can sign up for free.

However, your current energy supplier may assess a cancellation fee if you switch providers within your contract term. Your current supplier can confirm what those costs might be if any.

Also, your area's utility company may charge a one-time fee for connection if the site is not connected to service at the time of enrolment. This fee will appear on your electricity bill on behalf of the utility company approximately thirty (30) days or one billing cycle later.

How do I sign up with Direct Energy?

Enrolling for service with Direct Energy is simple. You can do it over the phone or via the web, depending upon your location in our service area. There will be no enrollment fee, service interruptions, or hassles, and you can sign up with us anytime.

Ready to switch? Whether you want the security of a guaranteed rate for up to 60 months or the flexibility of a variable-rate plan, we have a plan that's right for you! And there's no cancellation fee, so sign up today!

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If I switch energy providers, will my electricity and natural gas services be affected?

When you switch to a new energy provider, your local distribution company remains the same. By law, the local distribution company can't provide different care levels to customers who have chosen another energy provider. So you'll continue to receive the same quality of delivery, emergency response and meter reading from your current distribution company.

What is the difference between Direct Energy and my local utility company?

Direct Energy is a competitive retail supplier of electricity and natural gas that offers different plans (fixed, variable, etc.), terms (1 year, 3 years, etc.) and incentives to customers who sign a contract. Your local distributor is specific to the site location and is responsible for the wires and pipes necessary to deliver electricity or natural gas to your home.

Will I save money by signing up with Direct Energy?

Future savings depend on fluctuating commodity prices; however, you are not guaranteed savings.

Our fixed-rate products offer stability and protection from fluctuating energy costs. You receive highly competitive pricing. The fixed-rate stability allows you to budget your energy costs because your rate will not change for your contract term. That means that even when the market rises and falls, your fixed rate will be secure for your contract term.

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