Signing up with Direct Energy

Can I switch my service to Direct Energy if I am on a contract with another energy company?

If you’re thinking about switching energy providers, we recommend contacting your current provider to confirm your contract end date and ask about any cancellation or early exit fees that may apply.

In Alberta, you have the Freedom to Choose your natural gas or electricity services from a list of retailers; visit ucahelps.alberta.ca. This means you can explore different rate options, contract terms, and service features to find what works best for your needs and budget.

Are there any fees required to sign up with Direct Energy?

There are no enrollment fees to choose us as your electricity and natural gas company; you can sign up for free.

However, your current energy supplier may assess a cancellation fee if you switch providers within your contract term. Your current supplier can confirm what those costs might be if any.

Also, your area's utility company may charge a one-time, energize request fee for connection if the site is not connected to service at the time of enrolment. This fee will appear on your electricity bill on behalf of the utility company approximately thirty (30) days or one billing cycle later.

How do I sign up with Direct Energy?

Signing up for Direct Energy service is simple. You can enroll online, through our mobile app, or by phone, depending on what’s most convenient for you and your location in our service area.

There’s no enrollment fee, and switching providers does not interrupt your energy service. In Alberta’s competitive energy market, you have the Freedom to Choose your natural gas or electricity services from a list of retailers; visit ucahelps.alberta.ca.

You can review available plans, including fixed-rate and variable-rate options, and choose the one that works best for you.

If I switch energy providers, will my electricity and natural gas services be affected?

When you switch to a new energy provider, your local distribution company remains the same.

By law, the local distribution company can't provide different care levels to customers who have chosen another energy provider. You'll continue to receive the same quality of delivery, emergency response and meter reading from your current distribution company.

What is the difference between Direct Energy and my local utility company?

Direct Energy is a competitive retail provider of electricity and natural gas, offering a range of plans (such as fixed or variable rates), contract terms (like 2-year options), and incentives for customers who enroll.

Your local distributor is assigned based on your location and is responsible for delivering energy to your home. This includes maintaining the infrastructure—such as wires, pipes, and equipment—needed to safely provide electricity or natural gas service.

Will I save money by signing up with Direct Energy?

Future savings depend on fluctuating commodity prices; however, you are not guaranteed savings. Our fixed-rate products offer stability and protection from fluctuating energy costs.

You receive highly competitive pricing. The fixed-rate stability allows you to budget your energy costs because your rate will not change for your contract term. That means that even when the market rises and falls, your fixed rate will be secure for your contract term.

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