Why has my bill increased so much from last month?

A typical residential customer during the month of January consumes 20 GJ per month. The extraordinary cold spell (Jan. 1- Jan. 13) coupled with more time spent at home during the holiday season could typically contribute to higher usage (above the average of 20 GJ/month).

We put together a guide to address any further questions you may have about your high bill. View it here.