We are currently experiencing higher than normal call volumes. We apologize for any inconvenience. We'd like to remind you that you can also manage your account online, or review our Frequently Asked Questions.

Why has my bill increased so much from last month?

A typical residential customer during the month of January consumes 20 GJ per month. The extraordinary cold spell (Jan. 1- Jan. 13) coupled with more time spent at home during the holiday season could typically contribute to higher usage (above the average of 20 GJ/month).

We put together a guide to address any further questions you may have about your high bill. View it here.

Want to contact a customer care representative?

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Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit www.ucahelps.gov.ab.ca or call 310-4822 (toll free in Alberta).