Some parts of our website may not be compatible with Internet Explorer. For the best experience on our site, please visit us on Google Chrome, Firefox, Safari, or Microsoft Edge.
×
Click here for Utility Payment Deferral Program information and other helpful COVID-19 resources. ×

Why has my bill increased so much from last month?

A typical residential customer during the month of January consumes 20 GJ per month. The extraordinary cold spell (Jan. 1- Jan. 13) coupled with more time spent at home during the holiday season could typically contribute to higher usage (above the average of 20 GJ/month).

We put together a guide to address any further questions you may have about your high bill. View it here.

Want to contact a customer care representative?


Please visit Contact Us and select your state or province of residence to view the contact information for your area.

Contact Us