Frequently Asked Questions for Alberta
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All customers are free to purchase natural gas services from the default supply provider or from a retailer of their choice and to purchase electricity services from the regulated rate provider or from a retailer of their choice. The delivery of natural gas and electricity to you is not affected by your choice. If you change who you purchase natural gas services or electricity services from, you will continue receiving natural gas and electricity from the distribution company in your service area. For a current list of retailers you may choose from, visit www.ucahelps.gov.ab.ca or call 310-4822 (toll free in Alberta).
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Sign up for a Bright & Brilliant plan for your home's electricity needs, and you'll get a Hive Active Light™ Starter Pack at no additional cost to you (a $239.99 value).
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Sign up for a Bright & Brilliant plan for your natural gas needs, and you'll get a Hive Active Light™ Starter Pack at no additional cost to you (a $239.99 value).
Learn MoreYou might not be a home repair expert, but we are! You can trust that our experienced technicians can deliver the assistance
you need for your plumbing,
HVAC, wiring, and more.
It's important to be an informed consumer for your home and family. The Direct Energy Learning Center is your trusted source for a wide range of home-related topics to help you make decisions, improve your home, and live brighter.
Learn MoreYou invited us into your home - the least we can do is help make it a comfortable, happy space for you and your family. The Live Brighter blog opens conversation on home improvement and family life, from household repairs and maintenance, to living green and saving money, to home decor, travel, and more. We're here to talk about what matters most.
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