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Canada
USAPLEASE BE ADVISED: While we upgrade our systems, access to the Direct Energy website, your Online
Account, and our call centre will be unavailable from 3:30pm Friday, October 6th until 7 am on Tuesday, October 10th. We apologize for any inconvenience this may cause.
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Can I switch to service with Direct Energy if I am on a contract with another energy company?
We recommend that you contact your current company to ask about your contract expiration date and to learn about cancellation policies for switching to another company.
Sign Up with Direct Energy FAQs
What happens to my service after I switch to Direct Energy?
Can I switch to service with Direct Energy if I am on a contract with another energy company?
We recommend that you contact your current company to ask about your contract expiration date and to learn about cancellation policies for switching to another company.
Are there any fees required to sign up with Direct Energy?
There are no enrollment fees to choose us as your electricity and/or natural gas company.
How do I sign up with Direct Energy?
Enrolling for service with Direct Energy is simple, and you can do it over the phone or via the web, depending upon your location in our service area. There will be no service interruptions, no hassles and you'll receive the same...
What is the cost to switch to Direct Energy?
Switching is easy with Direct Energy! There's no enrollment fee so you can sign up anytime with us at no cost to you. However, your current energy supplier may assess a cancellation fee if you switch providers within your contract...
