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for Utility Payment Deferral Program information and other helpful COVID-19 resources.
What is the cost to switch to Direct Energy? Direct Energy does not charge an enrollment fee. However, your current energy supplier may assess a cancellation fee if you're switching providers within your contract term. Your current supplier can confirm what those costs (if any) might be.
Also, the utility company (or generation company) for your area may charge a one-time fee for connection or disconnection. This fee will appear on your electricity bill on behalf of the utility company approximately thirty (30) days (or one billing cycle) later.
Want to contact a customer care representative?
Please visit Contact Us and select your state or province of residence to view the contact information for your area.