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USAPLEASE BE ADVISED: While we upgrade our systems, access to the Direct Energy website, your Online
Account, and our call centre will be unavailable from 3:30pm Friday, October 6th until 7 am on Tuesday, October 10th. We apologize for any inconvenience this may cause.
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Billing & Payment FAQs
Billing & Payment FAQs
How do I change the name on my Direct Energy account?
Please contact our Customer Care line 1-866-374-6299 so that they may assist you with this process.
How will I be billed by Direct Energy?
Bills are generated based on the consumption details we receive from your distributor. Direct Energy will mail an invoice to the mailing address you provided in your enrolment.
How do I pay my bill?
There are several different ways to pay your Direct Energy bill. They are listed here: http://www.directenergy.com/alberta/customer-support/bill-payment-options.
Should I inform my bank that I've switched to Direct Energy?
If you are making your payment by telephone for the first time or are setting up your account for pre-authorized debit, please select Direct Energy (Alberta) or Direct Energy Essential Services from the list of payees.
Who do I call if there is an error on my bill?
Please call our Customer Care line at 1-866-374-6299.
Will my bill look different if I switch to Direct Energy?
If you are switching from Direct Energy Regulated Services, your bill will be blue instead of pink. If you are switching from another provider, your bill will now come from Direct Energy.
Where do I send my payment after I switch to Direct Energy?
There are several different ways to pay your Direct Energy bill. They are listed here: www.directenergy.com/alberta/customer-support/bill-payment-options. For mail, please send your payment to: P.O. Box 1515 Calgary AB, T2P ...
Do you offer different payment options?
Direct Energy offers a variety of payment options from a Reoccurring Payment Plan on your credit card, to Budget Billing. There are also assistance programs provided by the Government of Alberta. The methods are listed here: www.directenergy.ca/alberta/customer-support/bill-payment-options. For...
