Why are the distributor charges so high?

ATCO Gas' costs for transmission and delivery (T&D) have both a fixed and variable component, based on usage and are the largest portion of a customer's bill. In the winter, they can be up to 65% of the total cost. The Carbon Levy of $1.011/GJ is also identified in the T&D section of the bill.

We put together a guide to address any further questions you may have about your high bill. View it here.

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All customers are free to purchase natural gas services from the default supply provider or from a retailer of their choice and to purchase electricity services from the regulated rate provider or from a retailer of their choice. The delivery of natural gas and electricity to you is not affected by your choice. If you change who you purchase natural gas services or electricity services from, you will continue receiving natural gas and electricity from the distribution company in your service area. For a current list of retailers you may choose from, visit www.ucahelps.gov.ab.ca or call 310-4822 (toll free in Alberta).