PLEASE BE ADVISED: While we upgrade our systems, access to the Direct Energy website, your Online Account, and our call centre will be unavailable from 3:30pm Friday, October 6th until 7 am on Tuesday, October 10th. We apologize for any inconvenience this may cause. ×

You Are Viewing FAQs Categories for Disconnection, Reconnection, and Power Outages

You Are Viewing FAQs Categories for Disconnection, Reconnection, and Power Outages

Disconnections, Reconnections, and Outages
- How do I report a power outage or natural gas leak?
  If you have an emergency (like a power outage or natural gas leak), please locate your local utility company on your bill. This information can also be found in the Power Outage & Emergency section on the Contact Us page.

Have a question about a plan or need help placing an order?

Call us: 1-855-452-8869

Hours: 7:00am-8:00pm MT (Monday-Friday), 7:00am-5:00pm MT (Saturday)
Closed Sundays

To enroll, you will need:

To be the person named on the utility account
Your service address
Your billing address (if different)
Your contact details including email address
To be over the age of 18

You Are Viewing FAQs Categories for Disconnection, Reconnection, and Power Outages

You Are Viewing FAQs Categories for Disconnection, Reconnection, and Power Outages

Disconnections, Reconnections, and Outages

How do I report a power outage or natural gas leak?

Call us: 1-855-452-8869

To enroll, you will need:

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