Energize Request

Q: what-happens-when-we-send-an-energize-request

For new enrollments When you request a move-in, we become the “Retailer of Record” with your distributor 24 hours before your move-in date. On that date, we’ll send an Energize Request if your site needs it. The distributor will send a technician to your property to turn on the flow of energy, which typically takes 1–5 business days. If your site is already energized, you’re all set—no request needed! For reconnections after disconnection Once everything is in place to reconnect your service, we’ll send the Energize Request to your distributor. They’ll receive the request within two business hours and start the process. It usually takes 1–5 business days for a technician to manually restore your service.

What’s an Energize Request?

An Energize Request is how we, as your natural gas and electricity retailer, ask your distributor to start flowing energy to your home or business.

When do you need an Energize Request?

We get it—timing your Energize Request can feel like a big deal, but don’t worry. We're here to make the process as simple as possible. Here are two common situations when you might need an Energize Request:

1. Moving into a new home

Congratulations on your move—what an exciting time! Most homes in Alberta stay energized, so in most cases, all you need to do is let us know you’re moving in, and we’ll make sure your account is set up. It’s as easy as that!

If your new home isn’t energized, we’ll take care of it. When you chat with one of our agents to set up your account, just let them know the site needs to be energized, and we’ll send the request to your distributor. For more details, check out the “What happens when we send an Energize Request?” section below.

2. Reconnecting after a disconnection

We understand that things can get tough, and we’re here to help. If your service was disconnected due to an overdue balance, we’ll guide you through the steps to get reconnected.

Once everything is set, we’ll send the Energize Request to your distributor. Check out our “How long does it take for an energize to occur?” section for timelines, or read “What happens when we send a request?” to see how the process works.

How long does it take to energize a property?

It depends on your distributor, but Energize Requests are usually completed in 1–5 business days if we are already the Retailer of Record for your site. While it is rare to have service energized the next day, we will always let you know the expected timeline based on your distributor’s schedule.

What happens when we send an Energize Request?

For new enrollments

When you request a move-in, we request to become the Retailer of Record with your distributor, 24 hours before your move-in date. On the date of your move in, the Retailer of Record request is processed by the distributor, at which time we will send an Energize Request if your site needs it.

The distributor will send a technician to your property to turn on the flow of energy, which typically takes 1–5 business days. If your site is already energized, you’re all set—no request needed!

For reconnections after disconnection

Once everything is in place to reconnect your service, we’ll send the Energize Request to your distributor. They’ll receive the request within two business hours and start the process. It usually takes 1–5 business days for a technician to manually restore your service.

Why can’t Direct Energy just flip a switch to restore my services?

We’d love to make it that simple, but only your distributor can physically energize your property. Once we send the request, your distributor will send a technician to your site to get your service flowing again.

How much does it cost to energize a property?

Energize costs vary by distributor. When you reach out to us, we’ll make sure to walk you through the costs and any other details you need.

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