ELECTRICITY + NATURAL GAS FOR YOUR HOME

Alberta Regulated Services

Home Improvement Tips

For Your Information

Billing & Payments

Pay Bill
Auto Pay
Paperless Billing
Past Bills
Budget Billing
Payment Extension

Transfer Service

Moving? Transfer to New Address

PLEASE BE AWARE OF SCAMS: Scammers are targeting utility customers to register for the Alberta Energy Rebate program.
Rebates will be applied automatically to eligible customers' bills - registration is NOT required. Learn How to Avoid Utility Scams. ×

You Are Viewing FAQs Categories for Disconnection, Reconnection, and Power Outages

Frequently Asked Questions for Alberta,

You Are Viewing FAQs Categories for Disconnection, Reconnection, and Power Outages

Disconnections, Reconnections, and Outages
- How do I report a power outage or natural gas leak?
  If you have an emergency (like a power outage or natural gas leak), please locate your local utility company on your bill. This information can also be found in the Power Outage & Emergency section on the Contact Us page.

Have a question about a plan or need help placing an order?

Call us: 1-855-452-8869

Hours: 7:00am-8:00pm MT (Monday-Friday), 7:00am-5:00pm MT (Saturday)
Closed Sundays

To enroll, you will need:

To be the person named on the utility account
Your service address
Your billing address (if different)
Your contact details including email address
To be over the age of 18

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