Change Your Service

Whatever the reason you need to make changes to your service, we are committed to simplifying the process.


Please scroll down to view what to do if you are planning a move or have received a Pending Disconnection Notice.


See Details
Moving Icon. winding path between two location pins

Are you moving?

If you are moving and want to transfer your DERS services to a new address, call us at 1-866-420-3174. If you notify us of your move approximately one week before you move, we can transfer services to your new address. You can also inform us of your move by logging into your online accountgoing to "Other Services," and clicking "Transfer Services." 

If you are moving and no longer require DERS services, please notify us at least three full business days in advance by calling 1-866-420-3174. Please provide your new mailing address so we can send you your final bill.


Moving icon. Person holding box in front of house

Have you received a pending disconnection notice? 

If you’ve received a Pending Disconnection Notice, it means your account balance has been past due for at least 60 days, and an account payment is required immediately.

We’re here to help! DERS offers a range of immediate and future payment options to help you avoid disconnection:

Make an immediate payment:

  • Sign in or set up an online account and make a payment using our Online Account Manager tool.
  • Make a one-time payment using our automated phone system (1-866-420-3174), which is available 24 hours per day.

Set Up A Payment Arrangement With DERS:

To be eligible for a payment arrangement, your account status must meet the following criteria:

  • Your account must be active.
  • Your account cannot include any existing payment arrangements.
  • Your account cannot have any previously broken payment arrangements in the past 12 months.
  • The date of request for an arrangement cannot be past the date of disconnection noted in your Pending Disconnection Notice.

If you meet the above criteria, a Payment Arrangement can be created by calling Customer Care at 1-866-420-3174.

Set Up Budget-Friendly Or Automated Monthly Payments To Avoid The Risk Of Disconnection In The Future:

  • We offer two convenient payment plans to pay your monthly energy bills.


Frequently Asked Questions

Direct Energy Regulated Services understands hardship and financial difficulties. We’ve put together a list of agencies that may be able to help.

Yes. You must still pay for the energy that you have used. Direct Energy Regulated Services will continue to send you a bill for as long as you have any amounts owing. Due to the settlement process, you may continue to receive bills for several months after the transition. These will reflect adjustments of billed usage to the date you have switched to a retailer.

Your paid security deposit, plus interest, will automatically be applied to your account after 12 consecutive months of on-time payment history or it will be applied to any remaining balance on your final bill, whichever comes first.

Got Questions? We've Got Answers.

Have a question about a plan or need help placing an order?

Call us: 1-866-420-3174

Hours: 7:00am - 9:00pm MST (Monday-Friday), 8:00am - 4:30pm MST (Saturday),
Closed Sundays