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Sign up for fixed rates:

1-855-452-8869

Direct Energy customer support:

1-866-374-6299

Direct Energy Regulated Services sales & support:

1-866-420-3174

Fixed-rates that won't take you for a ride? That's More Direct.

Enjoy price protection & peace of mind on a 2-year bundled plan.

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Our energy plans for your business are not one-size-fits-all.

Check out our energy plans for restaurants and learn how to make your business more energy efficient. 

 

Learn how

Your go-to resource for all things energy related in Alberta.

Want to know more about your energy options? Looking for ways to save on energy usage? We're here to help you make an educated decision.

 

Visit our learning centre

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Set up Auto Pay to avoid missing a payment and late fees.

 

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Resource centre

To provide you with the best customer care, we want to ensure you have access to all the information you need as a regulated customer in one convenient place.

Get answers here

Ways to pay your bill

Pay online

Your online account is always open, so you can pay your bills anytime.

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Bill payment options

Prefer to pay your bills over the phone, through your bank or by mail?

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Make payments easier

Average Billing

By signing up for Average Billing, you can spread out your energy costs evenly throughout the year, making it easier to manage your monthly payments.

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Autopay

Set up Auto Pay to avoid missing a payment and late fees.

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Resource quick links

Service request forms

To make your service requests easy, we offer forms that can be submitted online.

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Landlord & property owners

If you have tenants, need meters installed for a new construction project, or own multiple sites, we’ve compiled them into one convenient place.

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Change your service

Whatever the reason that you need to make changes to your service, we are committed to making the process simple.

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Document library

To learn more about DERS Services, Rate Schedule, Terms & Conditions, and more, visit our library of downloadable documents.

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Got questions?

We have the answers.

 

View our FAQs

Have a question about rates or need help placing an order?

Call us: 1-866-420-3174

Hours: 7:00am - 9:00pm MST (Monday to Friday), 8:00am - 4:30pm (Saturday), Closed Sundays