Mother and toddler looking out the window

Service Request Forms

To simplify your service requests, we offer the following Critical Care, Landlord and Property Owner, and Service change forms.

Critical Care Form

 

Are you a resident with critical care needs or a chronic condition? A Critical Care form needs to be submitted to ensure we have all the required information to complete your request.
 

Submit your Critical Care Form online.
 

Or download the form below and fax completed forms to 1-877-420-3777 or email completed forms to DERSAlbertaHelp@directenergy.com

ATCO Gas (Winter) De-Energize Form

 

Are you a customer looking to disconnect your gas services during the dates of November 1st thru April 15th? The following waiver is required and must be completed and submitted to the email listed below.

Submit an ATCO GAS (Winter) De-Energize Form online.
 

Or download the form below and fax completed forms to 1-877-420-3777 or email completed forms to DERSMultiSiteRequest@directenergy.com

Multiple Sites Consolidation Form

 

Do you have multiple sites and would like to consolidated them into one account? Please use this form to send in with your payment to ensure we have all the required information to complete your request.
 

Or download and fax completed forms to 1-844-881-4789 or email completed forms to DERSMultiSiteRequest@directenergy.com.

 

 

Multiple Sites Payment Allocation Form

 

Do you have multiple sites and need to make a payment that covers more than one account? This form ensures we have all the required information to complete your request.

Submit a Multiple Sites Payment Allocation Form online.
 

Or download and fax completed forms to 1-844-881-4789 or email completed forms to DERSMultiSiteRequest@directenergy.com

New Construction Enrolment Form

 

Do you have multiple sites and need meters installed? Please use this form to ensure we have all the required information to complete your request.


Submit a New Construction Enrolment Form online.


Or download and fax completed forms to 1-844-881-4789 or email completed forms to DERSMultiSiteRequest@directenergy.com

Premise Vacancy Agreement Form

 

This form ensures your premises are never without power or natural gas between tenants.
 

Submit a PVA form online.


Or download and fax completed forms to 1-844-881-4790 or email completed forms to DERSPVARequest@directenergy.ca

Got Questions? We've Got Answers.


Have a question about a plan or need help placing an order?

Call us: 1-866-420-3174

Hours: 7:00am - 9:00pm MST (Monday-Friday), 8:00am - 4:30pm MST (Saturday),
Closed Sundays