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1-855-452-8869

Direct Energy customer support:

1-866-374-6299

Direct Energy Regulated Services sales & support:

1-866-420-3174

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Our energy plans for your business are not one-size-fits-all.

Check out our energy plans for restaurants and learn how to make your business more energy efficient. 

 

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Your go-to resource for all things energy related in Alberta.

Want to know more about your energy options? Looking for ways to save on energy usage? We're here to help you make an educated decision.

 

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Understanding your Direct Energy bill

Have questions about your natural gas or electricity bill? Want to know how energy costs are calculated?

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Check out our Energy Glossary or learn more about the various sections of your bill below.

Review your energy bill's sections to understand the charges and features.

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In this section, you will find important updates or changes that could affect your service or account.

 

This section of your bill shows charges and fees that are associated with your account. 

You will see the cost of energy consumed during the billing period based on actual or estimated meter readings. There will also be an Administration Fee that reflects the costs of providing billing and customer service. The Administration Fee varies depending on which service you have with us:

  • Direct Energy – A fixed monthly fee.
  • Direct Energy Regulated Services – A variable fee based on the number of days in the current billing period. 
  • Default Supply – A variable fee based on consumption. 

In this section of your bill, you will find transmission and distribution charges on your electricity bill and delivery charges on your natural gas bill. These charges are associated with the cost of delivering energy to your home as well as the operation and maintenance of energy infrastructure. No matter who you choose to buy your energy from, these fees won't change. Watch this video to learn more about transmission and distribution fees.

If you notice a Rate Rider fee on your bill, it is a charge that was approved by the Alberta Utilities Commission (AUC), enabling distribution companies and regulated retailers to recover actual operational costs that are not included in their monthly approved rates.

These are the government fees on your bill:

  1. Local Access Fee (LAF) on your electricity bill and Municipal Franchise Fee on your natural gas bill - This is a surcharge levied by your municipality through your Distributor. It is not approved by the Alberta Utilities Commission. Contact your Distributor, as shown on your energy bill, to find out how this charge is determined.
  2. Federal Carbon Tax on your natural gas bill - Government of Canada introduced the federal price on greenhouse gas (GHG) emissions beginning in January 2019, to provinces or territories that have not implemented a carbon pricing regime. It took effect in Alberta on January 1, 2020 and was designed to increase every April 1, thereafter until 2030. On April 1, 2024, the Federal Carbon Tax rate increased from $3.327/GJ to $4.095/GJ. How much you pay is determined by how much natural gas you use.

 



With regular billing, your energy bill goes up during high-usage months and down in low-usage months. Instead, Average Billing  allows you to pay a rolling average monthly amount, spreading your energy costs throughout the year and making it more manageable. Watch this video to learn more about  Average Billing.

If you have signed up for Average Billing, your Account Summary on Page 2 of your bill will show your actual charges for that month based on your energy usage and your Average Billing Amount, which is due that month.


You will also be able to find your Deferred Balance in the “Important Notifications” section on Page 1. 

 

Did you know that Albertans can generate their own electricity from renewable or alternative energy sources for their property? A micro-generation customer owns a device that converts energy from one form into electrical energy. This could be any renewable energy, most often being solar in Alberta. Learn more about micro-generation.                 

If you are a micro-generator, you will have an additional line item on your energy bill in the Retailer Charges section called Microgen Credit. This line shows your credit for the energy you returned to the power grid during that billing period. The rate you receive for excess energy sent back onto the grid depends on whether you are a small or large micro-generator:

  • If you are a small micro-generator (under 150 kW), you will be credited at your retail energy rate.
  • If you are a large micro-generator (150 kW to 5,000 kW), you will be credited at the average hourly Alberta Pool Price when your electricity returns to the grid. 


When you sign up for Auto Pay, your energy bill amount will be automatically deducted from your credit card or bank account each month with this free service. You'll also save on postage and cheque-writing costs, and your payments will always be on time, even when you're away from home. Learn more about Auto Pay.

If you have signed up for Auto Pay, the “When should I pay?” section on the first page of your bill will show when the payment will be deducted from your credit card or bank account. 

 

 

If you have multiple sites with Direct Energy, the third page of your bill will have a “Location Summary” section where you can view a high-level breakdown of the charges for each site.

This illustration is for demonstration purposes only and can vary depending on the service you have with us.

Own multiple properties? Visit your Online Account to add more sites to your account or an existing rate plan.

Haven't found the answers you're looking for?

Visit our frequently asked questions hub to learn more.

Go to FAQs

Have a question about a plan or need help placing an order?

Call us: 1-866-374-6299

Hours: 7:00am - 9:00pm MST (Monday to Friday), 8:00am - 4:30pm (Saturday), Closed Sundays

To enroll, you will need:

  • To be the person named on the utility account
  • Your service address
  • Your billing address (if different)
  • Your contact details including email address
  • To be over the age of 18