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At the top of the first page of your bill, you will find key information about your account, such as your account number, energy usage for that billing period, and payment amount. You can avoid extra charges by paying your bill before the Late Payment Penalty date.
If for some reason, we need to resend a bill due to rate adjustments or credits that were missed out, “CORRECTED / ADJUSTED INVOICE” will appear above your Account Number on this new bill.
Your Account Summary, which has the high-level breakdown of your payment, can be found on the second page of your bill. If you have a balance owing or credit from your previous bill, it will be shown in the “Balance Forward” line item in your Account Summary.
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Pay your bill
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Contact usSign up for fixed rates: 1-855-452-8869Direct Energy customer support: 1-866-374-6299Direct Energy Regulated Services sales & support: 1-866-420-3174
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Plans for home
Limited time offer on 2 Year Plans!
Get a fixed-rate with no commitment. Switching takes less than 5 minutes, and you can cancel anytime without penalty.
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Plans for business
Our energy plans for your business are not one-size-fits-all.
Check out our energy plans for restaurants and learn how to make your business more energy efficient.
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Learning centre
Your go-to resource for all things energy related in Alberta.
Want to know more about your energy options? Looking for ways to save on energy usage? We're here to help you make an educated decision.
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Support
Sign up for fixed rates:
Direct Energy customer support:
Direct Energy Regulated Services sales & support:
Limited time offer on 2 Year Plans!
Get a fixed-rate with no commitment. Switching takes less than 5 minutes, and you can cancel anytime without penalty.
Our energy plans for your business are not one-size-fits-all.
Check out our energy plans for restaurants and learn how to make your business more energy efficient.
Your go-to resource for all things energy related in Alberta.
Want to know more about your energy options? Looking for ways to save on energy usage? We're here to help you make an educated decision.
Please verify your service location to access this: