How to set up gas and electricity in Alberta

If this is your first time setting up electricity or natural gas in Alberta, here are some quick tips:

• Contact your chosen energy provider. If you're new to the area or a first-time utility customer, contact the energy provider a month prior (or at least two weeks) to your move to allow time for your services to be turned on by your move-in date. If you are moving to a new residence now and require utilities to be set up immediately, you will most likely have to start with the Regulated Rate in your area since regulated providers can have your services turned on within 1-5 days.

• Be prepared to provide information to set up service. New customers must provide their full name and contact information (phone number and email), service address, and desired service start date.

• Are you renting? Confirm with your landlord or apartment management company what utility services are included with your rent if you're a tenant. Knowing which services you'll be responsible for setting up is helpful and will save you time.

• Plan for additional fees. The distribution company for your area may request a deposit or charge a one-time fee for connection or disconnection. Direct Energy doesn't charge enrollment fees for electricity and natural gas services.

• Confirm your services. Shortly before your move, call your energy provider again to confirm that your utilities will be transferred to your new address and confirm if you need any appointments to turn on service.