Are you a first-time utility customer in Alberta?

Updated on October 11, 2023
9-minute read

Are you a first-time utility customer in Alberta?

Updated on October 11, 2023
9-minute read

Whether you're new to Alberta or moving into a new house or apartment for the first time, you'll need to set up your home utilities before moving day arrives. Here's everything you need to know about setting up electricity and natural gas for the first time, choosing your energy provider, and finding a rate option that best suits your needs!

What is the difference between competitive retailers and regulated rate?

Depending on where you live in Alberta, you typically have two options when buying electricity and natural gas - the regulated rate or sign up with a retail energy provider like Direct Energy.

Competitive retail rates (or deregulated rates) are the current electricity and natural gas prices offered by retail energy providers and give you the option to choose the energy plan that's best for you.


Regulated rates are the default option for anyone who has yet to select a retailer or prefers a month-to-month rate without a contract. The regulated rate (electric and natural gas for regulated) can fluctuate from month to month, depending on market conditions.

Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit or call 310-4822 (toll free in Alberta).

What to consider when shopping for energy plans


What's the difference between a fixed, variable or regulated rate? Fixed rates are guaranteed to stay the same rate per kilowatt (kWh) or gigajoule (GJ), regardless of market rate fluctuations during your contract term. However, variable and regulated rates are less predictable and can vary monthly according to market conditions. Signing up for a fixed rate can help you avoid market volatility and ensure financial security through rate stability for as long as you need it.

Retailer administration fees and terms

The administration fee is a fixed monthly fee that covers the costs related to billing you for electricity or natural gas, as well as providing customer service. This fee varies according to each retailer. However, transmission and distribution fees and delivery charges remain the same regardless of which retailer you choose. It's always good to read the fine print and compare retailer fees and terms before choosing an energy provider.

Plan benefits

It's worth considering energy plans that offer extra benefits and special perks that can add value to your service and lifestyle. At Direct Energy, we offer green energy options and free smart home products.

Term length

Consider what term length would fit best for your situation. For example, are you renting for a short time or prefer to keep the same rate for a while? Since Direct Energy offers plan terms for up to 60 months and charges no exit fees, getting a secured rate for a longer term may be beneficial.

Quick tips: What to do before and after you move

How do I sign up for gas and electricity in Alberta?

Enrolling for service with Direct Energy is simple, and you can do it over the phone or via the web, depending upon your location in our service area. There will be no service interruptions, no hassles and you'll receive the same monthly bill as always from your local utility company.


Shop for your perfect plan

Compare plans to find one that matches your needs. We offer fixed and variable rate plans that allow you to bundle your electricity and natural gas on one bill. You also have the option to add a percentage of Green energy to the energy bundle or electricity plan of your choice.


Complete your order

Complete the sign-up process online in less than 10 minutes or call us. Be prepared to provide your contact information, service address, and desired service start date. That's it!

Helpful tips for moving within Canada

Are you prepared for your move?

Besides signing up for an energy plan, there are many other things to consider when planning a move, and we want to help! We've put together a quick list of tips to make your transition easier.

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If you're an existing Direct Energy customer and moving within Alberta?

We make it easy for you to transfer your account to your new home.