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Billing Information FAQs

Billing Information Frequently Asked Questions for Alberta, Billing Information

Billing Information FAQs

  • How can I receive assistance paying my Direct Energy bill?

    If you need to set up a Payment Arrangement for a bill, you should contact your local Alberta utility company to make a plan to pay your balance. Electricity Distributor ATCO Electric LTD - 1-800-668-5506 City of Lethbridge...

  • What do I do if I notice an error on my bill?

    If you have any questions about the electricity and/or natural gas charges on your Direct Energy bill in Alberta, please contact our Customer Care Team at 1-855-452-8869.

  • Where do I send my payment after I switch to Direct Energy?

    There are several different ways to pay your Direct Energy bill. They are listed here: For mail, please send your payment to: P.O. Box 1515 639 5th Ave SW Calgary...

  • Who do I contact to change my payment due date?

    All active customers are allowed to select their preferred due date, subject to business rules. Please call our Customer Care line at 1-866-374-6299.

  • How can I pay my Direct Energy bill?

    There are several different ways to pay your Direct Energy bill in Alberta. Pay Online: Direct Energy accepts payments via your bank online. When setting up your account for payment (whether a one-time payment or pre-authorized...

  • If I choose Direct Energy, how will I be billed?

    Direct Energy will mail an invoice to the mailing address you provided in your enrolment. Bills are generated based on the consumption details we receive from your distributor, including the breakdown between the supply (our charges)...

  • How do I enroll in Paperless Billing with Direct Energy?

    The best time to sign up for paperless billing or electronic billing at the time of enrollment. If you are a current customer, you can log in to your Online Account Manager and enroll in paperless billing. Please note, it may...

  • Does Direct Energy Offer Paperless Billing?

    Direct Energy does offer Paperless Billing to all customers who are interested in receiving fewer pieces of paper mail in their mailbox. When you enroll in Paperless Billing, you will receive an e-mail the day your bill is generated...

  • Do I have to be enrolled in Paperless Billing with Direct Energy?

    Direct Energy customers do not have to be enrolled in Paperless Billing. This is an optional service we offer to interested customers. Please be advised that customers not enrolled in Paperless Billing will still receive a courtesy...

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