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USAPLEASE BE ADVISED: While we upgrade our systems, access to the Direct Energy website, your Online
Account, and our call centre will be unavailable from 3:30pm Friday, October 6th until 7 am on Tuesday, October 10th. We apologize for any inconvenience this may cause.
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Billing Information FAQs
Billing Information FAQs
How can I receive assistance paying my Direct Energy bill?
What do I do if I notice an error on my bill?
Where do I send my payment after I switch to Direct Energy?
Who do I contact to change my payment due date?
How can I pay my Direct Energy bill?
If I choose Direct Energy, how will I be billed?
How do I enroll in Paperless Billing with Direct Energy?
The best time to sign up for paperless billing or electronic billing at the time of enrollment. If you are a current customer, you can log in to your Online Account Manager and enroll in paperless billing. Please note, it may...
Does Direct Energy Offer Paperless Billing?
Direct Energy does offer Paperless Billing to all customers who are interested in receiving fewer pieces of paper mail in their mailbox. When you enroll in Paperless Billing, you will receive an e-mail the day your bill is generated...
Do I have to be enrolled in Paperless Billing with Direct Energy?
Direct Energy customers do not have to be enrolled in Paperless Billing. This is an optional service we offer to interested customers. Please be advised that customers not enrolled in Paperless Billing will still receive a courtesy...
