Billing Information Frequently Asked Questions for Alberta, Billing Information

Billing Information FAQs

  • How can I receive assistance paying my Direct Energy bill?

    If you need to set up a Payment Arrangement for a bill, you should contact your local Alberta utility company to make a plan to pay your balance. Electricity Distributor ATCO Electric LTD - 1-800-668-5506 City of Lethbridge...

  • What do I do if I notice an error on my bill?

    If you have any questions about the electricity and/or natural gas charges on your Direct Energy bill in Alberta, please contact our Customer Care Team at 1-866-374-6299.

  • Where do I send my payment after I switch to Direct Energy?

    There are several different ways to pay your Direct Energy bill. They are listed here: For mail, please send your payment to: P.O. Box 1515 639 5th Ave SW Calgary...

  • Who do I contact to change my payment due date?

    All active customers are allowed to select their preferred due date, subject to business rules. Please call our Customer Care line at 1-866-374-6299.

  • How can I pay my Direct Energy bill?

    There are several different ways to pay your Direct Energy bill in Alberta. Pay Online: Direct Energy accepts payments via your bank online. When setting up your account for payment (whether a one-time payment or pre-authorized...

  • If I choose Direct Energy, how will I be billed?

    Direct Energy will mail an invoice to the mailing address you provided in your enrolment. Bills are generated based on the consumption details we receive from your distributor, including the breakdown between the supply (our charges)...

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© 2018 Direct Energy. All Rights Reserved.

All customers are free to purchase natural gas services from the default supply provider or from a retailer of their choice and to purchase electricity services from the regulated rate provider or from a retailer of their choice. The delivery of natural gas and electricity to you is not affected by your choice. If you change who you purchase natural gas services or electricity services from, you will continue receiving natural gas and electricity from the distribution company in your service area. For a current list of retailers you may choose from, visit or call 310-4822 (toll free in Alberta).