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• Billing Information

  • How can I receive assistance paying my Direct Energy bill?

    If you need to set up a Payment Arrangement for a bill, you should contact your local Alberta utility company to make a plan to pay your balance. Electricity Distributor ATCO Electric LTD - 1-800-668-5506 City of Lethbridge...

  • What do I do if I notice an error on my bill?

    If you have any questions about the electricity and/or natural gas charges on your Direct Energy bill in Alberta, please contact our Customer Care Team at 1-866-374-6299.

  • Where do I send my payment after I switch to Direct Energy?

    There are several different ways to pay your Direct Energy bill. They are listed here: www.directenergy.com/alberta/customer-support/bill-payment-options. For mail, please send your payment to: P.O. Box 1515 639 5th Ave SW Calgary...

  • Who do I contact to change my payment due date?

    All active customers are allowed to select their preferred due date, subject to business rules. Please call our Customer Care line at 1-866-374-6299.

  • How can I pay my Direct Energy bill?

    There are several different ways to pay your Direct Energy bill in Alberta. Pay Online: Direct Energy accepts payments via your bank online. When setting up your account for payment (whether a one-time payment or pre-authorized...

• High Bill

  • I'm on the budget billing plan and my bill has increased. Will this continue to happen?

    Budget billing is a great plan to help your bill amount remain consistent each month. There are a few possible reasons which may cause a change in your budget amount. Please keep in mind the following examples that may impact...

  • Why has my bill increased so much from last month?

    A typical residential customer during the month of January consumes 20 GJ per month. The extraordinary cold spell (Jan. 1- Jan. 13) coupled with more time spent at home during the holiday season could typically contribute to higher...

  • Why are the distributor charges so high?

    ATCO Gas' costs for transmission and delivery (T&D) have both a fixed and variable component, based on usage and are the largest portion of a customer's bill. In the winter, they can be up to 65% of the total cost. The Carbon...

  • How did the Carbon Levy charge affect my bill?

    The Carbon Levy took effect on January 1, 2017 and is a charge assessed by the Government of Alberta. It is based on your natural gas consumption at a rate of $1.517/GJ. For more information on the Carbon Levy please visit: www.climate.alberta.ca....

  • I can't afford this bill. Are there any options for me?

    Absolutely! Direct Energy supports our customers and offers several ways to assist with managing your balance. We offer: Payment Arrangements (Online account management / automated system) Payment extension (Online account...