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Billing Information
High Bill
I'm on the Budget Billing plan and my bill has increased. Will this continue to happen?
Budget billing is a great plan to help your bill amount remain consistent each month. There are a few possible reasons why your budget amount may change: Past due payments or payment not yet received from your last bill Budget...
How can I lower my energy consumption?
Listed below are helpful energy tips that could help reduce your energy consumption: Unplug unused appliances Maintain or upgrade your furnace and AC unit Switch to LED lightbulbs Wash clothes in cold water Add motion sensors or...
What are distributor and flow through charges?
Distributor charges are costs related to bringing the energy to your home (natural gas pipelines and/ or electricity wires). These rates are calculated and charged by your distribution company and are the same regardless of the...
Why has my bill increased so much from last month?
A typical residential customer during the month of January consumes 20 GJ per month. Extraordinary cold spells coupled with more time spent at home could typically contribute to higher usage (above the average of 20 GJ/month). You...
How does the Federal Carbon Tax charge affect my bill?
The Federal Carbon Tax is part of the federal government's carbon pollution pricing system. It applies to fuels that emit greenhouse gases when combusted, including natural gas. It took effect in Alberta on January 1, 2020 and...
Utility Payment Deferral Program Rate Rider
Do I have a choice?
The rider is not optional, it will apply to all consumers of natural gas and electricity, not just those who used the program. Even large commercial accounts that did not qualify for deferral will be asked to pay the rider.
If I switch companies will I still have to pay it?
Yes, the Distribution Rider will apply to all consumers regardless of which retailer you choose. Switching companies won't allow you to avoid the rider.
Who can I talk to further about this? Where can I voice my concerns?
You may contact the Alberta Utilities Commission for further information. Alternatively, you can reach out to your Member of the Legislative Assembly's (MLA's) office.
Why do I have to help pay for someone else's utility bill?
This policy has been placed on all retailers, including Direct Energy, by the Alberta government.
What is Utility Payment Deferral Program Rate Rider
The Utility Payment Deferral Program was implemented by the provincial government in response to the uncertainty caused by the COVID-19 pandemic. Utility customers were able to defer their bill payments between March 18, 2020...
epost Discontinued
How can I stay on paperless billing after epost is discontinued?
Canada Post will decommission its epostTM service by December 2022. Due to this change, you must select a different method for receiving your bill electronically. Our convenient Online Account portal makes it easy to sign up...
Electricity Rebate Program
What is the rebate for?
On March 7, 2022, the Government of Alberta announced an electricity rebate program in response to rising electricity and delivery costs. This program will provide eligible consumers with $150 in total rebates on their electricity...
How long will I get this rebate?
Eligible consumers will receive three payments of $50 over three consecutive months: July, August, and September 2022.
Who is entitled to this rebate?
Eligible consumers for this rebate are those that consumed electricity after December 31st, 2021, and whose electricity use is under 250,000 kilowatt hours (kWh) per year determined at the property level. This includes most residential,...
Where can I find the rebate on my bill?
Look for a separate line item showing the $50 credit in the distributor portion of your bill titled "GOA Utility Commodity Rebate". The rebate will automatically reduce your bill by $50.
Why haven't I received the rebate?
Only eligible consumers (those who were enrolled and consumed electricity after December 31st, 2021 and consume less than 250,000 kWh per year) are entitled to this rebate. If you meet eligibility requirements, you will start...
