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Our Online Account and product enrolment pages are temporarily unavailable. Please check back soon. We apologize for the inconvenience and appreciate your patience.
If your energy bill is higher than usual, and you're NOT on Average Billing, it is likely due to one or more of these reasons:
1. Your billing period has changed.
If your bill is higher than usual, check the billing period dates for that cycle. We do our best to provide you with a consistent billing period of about 1-month. But, sometimes, there are delays in receiving consumption information from the distribution company. These delays can result in a longer billing period.
More days in the billing period will show more consumption, increasing your energy, administration, distribution and government charges. Also, if this is a final bill or if there is a missing invoice, the billing period may be longer than usual.
2. Extreme hot or cold weather
Exceptionally cold or hot periods during the year lead to more energy usage. A typical residential customer during January consumes 20 GJ per month. However, extraordinary cold spells coupled with more time spent at home could typically contribute to higher usage than that estimate.
We turn up our furnaces or air conditioning units to stay comfortable! Cold temperatures will have an impact on both electricity and natural gas bills. However, hot temperatures are likely only to impact electricity bills as the furnace doesn't run during these times.
3. Distribution charge increases
When you use more energy, not only will your energy charges increase, but your distributor charges will also increase. This increase is because transmission and distribution charges have a variable component. Therefore, the more energy you use, the higher they will be. For natural gas bills, higher usage will also result in a higher Federal Carbon Tax because the government charges it per GJ.
4. Increased energy consumption
With colder weather, energy use generally increases. Your furnace must burn more natural gas to keep your home at the same temperature as on mild days. Electricity operates the furnace's fan, while electric heat and space heaters will also increase your electricity usage. Shorter days in the winter will also result in using the electric lights longer.
5. Other changes that can increase energy consumption
Other changes in your home environment, like turning up the thermostat, running the AC more regularly, and adding or changing appliances (i.e. hot tub, electric fireplace, air conditioner), can increase consumption. In addition, having house guests or not keeping up with furnace maintenance and filter changes can result in higher energy bills.
You can view our energy-saving tips here.
6. An increase in the price of natural gas or electricity
Even if your usage remains the same, floating natural gas and electricity rates as well as regulated natural gas rates fluctuate monthly. Fluctuations can happen due to weather, increases or decreases in use, world events and supply and demand factors.
If the commodity price increases while your usage remains constant, it will result in a higher bill. Remember that our rates are reviewed and approved by the Alberta Utilities Commission to ensure they are fair and set using our approved method.
You can easily transfer your services through your Online Account. Once you log in, you can either click the "Move or transfer" button below your account overview. Or, you can click the menu and select "Move or transfer service" under "Manage services" and follow the steps.
Or, you can call us at 1-866-420-3174 at least one week before you move and we can transfer your account to your new address. Then, there's one less thing to worry about!
Depending on where you live in Alberta, if you haven't selected or are no longer receiving service from a different energy provider for your natural gas or electricity services, Direct Energy Regulated Services automatically becomes your local energy supplier. We purchase electricity and natural gas on your behalf in the competitive energy marketplace and supply it at a regulated rate that is reviewed and approved by the Alberta Utilities Commission (AUC). As your energy provider, we are also responsible for billing and customer service.
Direct Energy Regulated Services provides electricity service to Northern Alberta and East-Central Alberta. View the specific areas in Alberta where we provide electricity services. We'd love to serve you!
As of January 1, 2025, Alberta’s Regulated Rate Option (RRO) has transitioned to the Rate of Last Resort (RoLR) as the default electricity rate for customers who have not chosen, or are not currently with, a competitive retailer. Unlike the RRO, the RoLR is a fixed rate set every two years.
Here’s how the Rate of Last Resort fixed rate compares to competitive fixed rate plans:
Are you a business owner or operator looking for information about regulated rates?
*Based on an average of the lowest advertised 5-year fixed rates from ATCO Energy, EasyMax, and Direct Energy as of September 25, 2025.
**Based on the natural gas forward curves as of September 25, 2025.
***2024 savings are based on an average of the lowest advertised 5-year fixed rates from ATCO Energy, EasyMax, Encor, and Direct Energy available in January 2024. Past savings are calculated comparing those available rates against Direct Energy Regulated Services’ natural gas rate and average monthly household gas usage.
†Based on 5-year natural gas fixed rate plans by ENMAX, ATCO Energy and Direct Energy from July - October 2025, as of September 25, 2025.
Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta). ©2025 Direct Energy. All rights reserved.
Hours: 7:00am - 9:00pm MST (Monday to Friday), 8:00am - 4:30pm (Saturday), Closed Sundays