Support for Alberta Customers

Thanks for choosing Direct Energy in Alberta! We want to fulfill all your electricity, natural gas, and home services needs. You deserve to have the best possible customer care available, and we strive to bring it to you.

This page serves as the hub for all of our online customer care resources. We want to make sure that you have access to all the information you might need, want, or desire as a Direct Energy customer. For your convenience, we've put together a comprehensive collection of links below.

Need to Contact Us?

If you have questions about your service quality, billing, or any other concerns, we're here to help!

Contact Us

Get Help Online

There is a lot to know! Visit our FAQs page to answer all your questions.

Get Help Online


Take the hassle out of moving your service. Let us know 3-4 weeks in advance and we'll take care of it.

Help Moving

Manage Your Bills

Direct Energy has teamed up with epost™ so you can receive all your bills in one place, all online!

About epost™

Help with Billing

Paying your Direct Energy bill is simple. Learn how to read your bill and the different ways you can pay.

Billing & Payment

Payment Options

There are a number of ways to make a payment. Find out what works best for you.

Ways to Pay

© 2018 Direct Energy. All Rights Reserved.

All customers are free to purchase natural gas services from the default supply provider or from a retailer of their choice and to purchase electricity services from the regulated rate provider or from a retailer of their choice. The delivery of natural gas and electricity to you is not affected by your choice. If you change who you purchase natural gas services or electricity services from, you will continue receiving natural gas and electricity from the distribution company in your service area. For a current list of retailers you may choose from, visit or call 310-4822 (toll free in Alberta).