Contact Direct EnergySign Up Now: 1-855-452-8869 Billing & Account: 1-866-374-6299
Pay Online Through Your Account
Pay your bill and manage your Direct Energy account through your Online Account Manager.
Make a One-Time Payment
No time to log in? Pay your bill right now through our fastest payment method!
Sign Up for Auto Pay
Set up Auto Pay to avoid missing a payment and late fees.
Pay By Phone
Call our automated phone system to pay your bill at your convenience, 24/7/365.
Direct Energy customers:
Pay by Mail
P.O. Box 1515, Station M
Calgary, AB T2P 4K2
Write your cheque or money order payable to Direct Energy. Be sure and write your account number on your check or money order.
Pay by Bank
Contact your bank or financial institution for details. Set up payments as "Direct Energy" from the list of payees listed on your account.
Budget Payment Plan
Get peace of mind and pay the same amount each month with the Budget Payment Plan.
Multiple Sites Payment Allocation Form
Need to make a payment for more than one account? Download and fill out this form to pay for multiple accounts with one cheque. Remember to send to the address on the back of the first page of your bill.
Financial assistance may be available for consumers experiencing financial difficulty in paying their utility invoices. Learn more about available resources in Alberta.
Your Direct Energy energy bill will be deducted electronically from your credit card or bank account each month with this free service. Plus, you may be eligible for additional perks if you use your credit card.*
You'll also save on postage and cheque-writing costs, and your payments will always be on time, even when you're away from home.
*Credit card bonus offers will depend on the terms and conditions of the credit card company.
The easiest way to enroll in Auto Pay is to Sign Up or Log In to your Online Account.
To enroll by Fax, Email or Mail:
Note: To avoid a charge for insufficient funds (NSF), sufficient funds or bank approved overdraft protection must be available when payment is due.
Please note that you will receive your first bill approximately 30 days after we receive the necessary account information from your local utility. We will send out your bill once per month. If you have not received a recent bill from us, please call us at 1-866-374-6299 for assistance.
Deferred Payment Program
If you are unable to pay the complete amount of your current bill, you may qualify to pay in installments on an overdue balance until payment is complete.
Contact Customer Service to discuss your situation.
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